How to get help
People in need can find help at over 30 Caritas Social Action Network centres across all federal provinces. In a first step, the individual situation is analysed and suitable measure(s) defined. Households can apply for help from the fund no matter which energy company they get their energy from.
How the fund is financed
For each of its private customers, VERBUND pays 1 Euro into the fund annually. This helps to support as many as 400 to 500 households a year. Moreover, VERBUND finances energy consultation services, some of which are subject to charges, and the organization of the assistance services, e.g. transporting the replacement appliances.
Other companies are welcome to take part in the three-pillar principle of the Electricity Assistance Fund.