Accessibility information
VERBUND AG and VERBUND Energy4Customers GmbH strive to make their websites and online services accessible. Our websites and online services on verbund.com and visit.verbund.com fulfil the requirements of the Austrian Accessibility Act (BaFG). The following standards and directives are used for this purpose:
- Harmonised European Standard (EN) 301 549, version 3.2.1
- Web Content Accessibility Guidelines (WCAG), version 2.1, levels A and AA
We achieve this by implementing targeted measures to reduce barriers and create an inclusive user experience:
- Readability: High colour contrasts between text and background ensure that all content is readable, even for people with visual impairments. Visual elements are clearly presented.
- Responsive design: Whether you view our website on a desktop PC, tablet or smartphone, the layout can be flexibly adapted to your screen size. This ensures a consistently comfortable and clear presentation.
- Keyboard usability: All functions and content of our website can be controlled completely without a mouse. You can control interactive elements with the Tab key, with the current focus always clearly visible.
- Screenreader: Our technical structure is designed so that it can be reliably interpreted by assistive technologies.
- Alternative texts: Meaningful descriptions have been stored for all images and graphics. These "alt texts" convey the visual content so that no information is lost.
- Forms: Our forms are simply and clearly structured. Clear labels and guidance ensure that filling them out is straightforward for all users, including those with cognitive limitations.
- Scalable font sizes: You can use standard browser features (such as zooming) to adjust the text size to your specific needs without affecting the layout of the page.
To ensure ongoing compliance with these standards in the course of continuous development, our websites and online services are subject to regular reviews by external accessibility experts as well as automated and manual testing procedures.
- Our development, design and editorial teams receive training both on subject matter and on technical aspects from web accessibility experts. They also engage in direct dialogue with users with disabilities. These experts are also available to the implementation teams for specific advisory needs.
- Websites and digital channels are subject to continuous development processes. Therefore, to ensure that the principles of barrier-free use are upheld despite ongoing changes, these principles form a central part of the acceptance criteria and are validated as part of acceptance testing before every release.
- All of our digital channels, especially services relating to electronic business transactions, are regularly subjected to detailed reviews by external consultants specialising in these areas. The recommendations for action derived from this are incorporated directly into the development processes with appropriate prioritisation.
- In addition, our websites are subject to regular monitoring using an automated optimisation tool that is recognised as a leading product in this area. The accessibility criteria are analysed and measured in accordance with WCAG on a daily basis. The potential areas for improvement identified in this process are incorporated into our software development cycles and implemented.
If you experience any barriers to accessibility, you can report them by sending an e-mail to our Accessibility team at accessibility@verbund.com.