Terms of Use

General Terms of Use for VERBUND websites

1. Scope and Range of Services

(1) The subject matter of these Terms of Use is the use of the websites (hereinafter referred to as “VERBUND websites”) provided by VERBUND AG (hereinafter referred to as “VERBUND”). The service provider of the VERBUND websites is VERBUND.
(2) On its VERBUND websites, VERBUND offers industry- and company-related information to its customers, business partners and the general public. Furthermore, specific services (e.g. special customer portals) may be offered that are subject to special terms of use and/or require special registration. Such special terms of use shall replace or supplement the Terms of Use of the VERBUND websites and shall have priority over them. 
(3) By visiting and/or using the VERBUND websites you hereby accept the Terms of Use of the VERBUND websites in their respectively effective version. VERBUND shall be entitled to amend these Terms of Use from time to time. 
(4) VERBUND shall be entitled to partially or fully shut down the VERBUND websites and/or change the contents and/or services as required. VERBUND shall assume no guarantee for the uninterrupted availability of the VERBUND websites. Users shall have no right to the use or continued maintenance of the VERBUND websites. 
(5) Unless a user of the VERBUND websites is a consumer in terms of § 1 of the Consumer Protection Act, §§ 9, 10 of the E-Commerce Act shall not be applied.

2. Copyright

(1) Unless otherwise stated, copyright and all related rights of use for all documents (texts, images, graphics and suchlike) published on the VERBUND websites shall be held exclusively by VERBUND. With regard to all rights (e.g. intellectual property rights, copyrights or similar rights), nobody will be granted a licence or any other kind of right based on the utilisation of VERBUND websites. 
(2) The reproduction of documents on the VERBUND websites for personal, non-public and non-commercial use and the utilisation or use of explicitly offered documents shall be excluded from the above provision. Trademarks, designs, images, texts, parts of texts or any other contents published on the VERBUND websites must not be changed, copied, reproduced, utilised, supplemented or utilised in any other manner without prior written approval by VERBUND.

3. Liability

(1) VERBUND may be held liable for damages to the user as a result of the utilisation of VERBUND websites only in the event of wilful intent or gross negligence. Also excluded is any liability for loss of earnings, savings that have not been achieved, lost or changed data, indirect damages or damages resulting from claims of third parties unless otherwise required by mandatory law. 
(2) VERBUND shall assume no liability for incorrect or missing information on the VERBUND websites. The user shall consequently assume sole responsibility for any decisions based on the information made available on the VERBUND websites. VERBUND disclaims, in particular, any liability for direct, specific losses or consequential losses or any other type of damages sustained, arising for whatever reason, from either the direct or indirect use of the information published on the VERBUND websites. 
(3) VERBUND shall assume no responsibility or warranty for any services offered on the VERBUND websites that are arranged, created or otherwise provided by third parties. 
(4) VERBUND has used reasonable endeavours to ensure the accuracy and completeness of the information published on the VERBUND websites at the time it was made available. VERBUND makes no warranty and assumes no guarantees whatsoever for the information published on this website, such as downloads, external links or other content that can be used either directly or indirectly from the VERBUND websites or can be downloaded from these websites. VERBUND shall also reserve the right to make changes or amendments to the information published on the websites without giving prior notice.

4. Availability of the VERBUND websites

(1) VERBUND shall make every effort to operate its VERBUND websites continuously and ensure their accessibility, depending on the available technical, economical, operational and organisational possibilities. 
(2) VERBUND shall assume no warranty or guarantee that the VERBUND websites or their contents are at all available or available without interruption, without error or that errors are corrected. Nor does VERBUND accept any guarantee that the VERBUND websites or auxiliary means (such as the server) are free of viruses or any other harmful components. To the extent legally permissible, VERBUND shall expressly assume no liability whatsoever for any kind of damage arising from making the VERBUND websites or any auxiliary means available. 
(3) VERBUND shall assume no liability for any periods during which the VERBUND websites are not available due to technical or any other type of problems.

5. Financial market information

(1) Any information about the financial market on VERBUND websites, in particular about the VERBUND share, as well as information about any company-related developments, does not constitute legally binding information. None of the information made available represents a call to buy or deal with shares (and/or with any kind of securities).
(2) The VERBUND websites may contain contents with forward-looking statements that are based on the current situation. Such information is subject to high risks, since VERBUND’s business development may be controlled by a large number of external factors over which the company has no control. None of these contents, therefore, represent in any way the basis for decisions to buy or deal with shares.
(3) The prices for the VERBUND share and any related information on the share on VERBUND websites are made available by Investis Flife AG based in Eichendorffstrasse 12 c+d, 97072 Würzburg, Germany. VERBUND shall assume no liability for the accuracy or availability of the data.

6. External Links

VERBUND websites contain external links directing our users to third-party websites. VERBUND has no influence regarding availability, quality and content of linked websites and assumes no responsibility for the content of external websites that may violate prevailing laws or cause some form of damage to the visitors of said websites.

7. Applicable law and place of jurisdiction

These provisions are governed exclusively by the substantive law of the Republic of Austria excluding the conflict-of-law rules of international private law and excluding the provisions laid down in the United Nations Convention on Contracts for the International Sale of Goods (CISG). The competent court of Vienna, Inner City (Innere Stadt), shall have jurisdiction. In the case of disputes with users who are consumers according to § 1 of the Consumer Protection Act, the competent court of the place of residence or habitual residence or employment shall have jurisdiction as provided by § 14 of the Consumer Protection Act.

8. Final provisions

Should any individual provisions of these Terms of Use be or become totally or partially ineffective or incomplete, this shall not affect the validity or effectiveness of the remaining provisions or parts of such provisions. The invalid provision shall be deemed as replaced by such valid provision that as closely as possible reflects the economic purpose of the invalid provision.

1. Subject matter and scope

(1) The subject matter of these Terms of Use for the VERBUND app (hereinafter “Terms of Use”) is the use of the app provided by VERBUND Energy4Customers GmbH (hereinafter “VERBUND”), which allows VERBUND customers and prospective customers to use various services in connection with VERBUND contracts.

(2) By using the app, the customer of VERBUND or the prospective customer (hereinafter referred to as the “User”) declares their consent to these Terms of Use. Users who do not consent to these Terms of Use are not permitted to use the app.

(3) These Terms of Use apply to the currently available and future services provided in the app. The Terms of Use are available on the website https://www.verbund.com/en/group/terms-of-use.

(4) If individual provisions of these Terms of Use conflict with individual provisions of a contract concluded between VERBUND and the User,  the provisions of the contract shall apply. The other provisions of these Terms of Use remain unaffected.

2. Amendments to the Terms of Use

VERBUND is entitled to amend the Terms of Use at any time. The User will be notified of any amendments in a timely manner in a suitable electronic form.

3. Available services

(1) The app allows Users to use various functions and services that are currently provided in the app. The specific functions and services may be described in more detail in the app.

(2) The app is generally available for Users to use free of charge. VERBUND may offer extra services in the app for a fee. These are expressly marked as such. Use of the app is only intended for the User’s own private purposes. Commercial use, in particular the disclosure of data to third parties, whether in return for payment or free of charge, is prohibited.

(3) Users are not permitted to derive any legal entitlement to the use of the app or the availability thereof, or to use certain functions and services in the app. VERBUND may change the scope of the app at any time or discontinue the app. Users will be notified if the app is discontinued in an appropriate manner.

4. Sign-up/registration

(1) Users can use the app once they have signed up for a My VERBUND online account. This online account is subject to the Terms of Use for My VERBUND, available on the website www.verbund.at/downloads. Individual functions of the app can also be used without creating an account.

(2) Users can sign up by completing an electronic registration form in the app. All information provided must be correct and complete.

(3) By signing up and registering, the User declares that they are authorised to use the app and have provided all required data in a truthful manner.

5. Availability

(1) VERBUND endeavours to keep the app continuously running and available based on the available technical, economic, operational and organisational possibilities. However, permanent availability cannot be guaranteed. VERBUND does not guarantee the uninterrupted availability of the app or certain services.

(2) VERBUND is entitled to suspend access to the app for a reasonable period of time on important grounds such as for service and maintenance work.

(3) VERBUND assumes no liability for periods of unavailability due to technical or other problems. VERBUND shall not be liable for any damage resulting from the interrupted availability of the app.

6. Due diligence obligations for Users

(1) The User agrees to only use the app for legitimate purposes and in accordance with all applicable laws.

(2) The User must exercise the utmost care when using the app and ensure that all adequate security measures are in place, comply with all relevant laws or other legal provisions, in particular industrial property rights and copyrights, and avoid entering or transmitting data or information that is considered immoral.

(3) The User must keep their login credentials (username and password) secret and not disclose them to third parties. If the User loses their login credentials or has reason to believe they may have been used by an unauthorised person, they must notify VERBUND immediately in writing, by calling 0800 210 210 or by sending an email to appservice@verbund.at. VERBUND will then suspend access and issue new login credentials for the User as soon as possible.

(4) Users are not permitted to misuse or cause damage to the app, in particular by uploading harmful content, circumventing or manipulating security mechanisms, distorting information, or spreading false information.

(5) The User hereby indemnifies and holds VERBUND harmless against all third-party claims asserted on the basis of the violation of the aforementioned obligations and in the event of unlawful conduct in connection with their registration.

7. End of usage rights; suspension of access; closing accounts

(1) Once the contract with VERBUND has been terminated, the app may be used for contract-related functions and services for a further period of at least eight months. After this period, VERBUND reserves the right to deactivate access to the app and delete the user data. VERBUND can deactivate access to the app for Users subject to a four-week notice period.

(2) VERBUND is also entitled to immediately suspend access to the app on compelling grounds, either temporarily or permanently. Compelling grounds include, in particular, violations of the Terms of Use, suspicions of misuse of the app, orders issued by the authorities or courts, late payment under the contract with VERBUND following the issuance of a reminder to no avail, loss of login credentials (username, password), and other circumstances that indicate unlawful use of the app.

(3) The User can close their account for the app at any time in writing or by sending an email to appservice@verbund.at stating their user name.

8. Uploading documents

(1) VERBUND can make features available to Users in the app that can also be used to upload relevant documents (e.g. invoices, contract documents) in the app in certain scenarios. In this case, the User is solely permitted to upload lawful and complete documents. The user is not authorised to upload documents containing illegal content. Illegal content includes, in particular, documents that violate the rights of third parties (e.g. content protected by law) and documents featuring pornographic, racist, harmful or otherwise prohibited content.

(2) VERBUND cannot be held liable for the correctness or completeness of documents uploaded.

9. Data protection/privacy statement

(1) Personal data are collected, processed and used in accordance with VERBUND’s privacy statement, which can be accessed in the app or on VERBUND’s website.

(2) VERBUND stores and processes the user data transmitted during registration (email address, first and last name, username and password) as well as other data disclosed by the User while using the app, in compliance with the applicable data protection regulations for provision of the app as stipulated in the contract, for as long as access to the app is possible and as long as legal claims arising from the use of the app can be asserted. More information on data processing is available at https://www.verbund.com/en/group/privacy.

10. Liability

(1) VERBUND shall only be liable in cases of intent or gross negligence, with the exception of personal injury. VERBUND’s liability for ordinary negligence is limited to 1,500 euros per claim, with the exception of personal injury. Liability for loss of earnings, savings that have not been achieved, lost or changed data, indirect damages or damages resulting from claims asserted by third parties for companies within the meaning of the Consumer Protection Act (KSchG) is excluded, unless otherwise required by mandatory law.

(2) VERBUND cannot be held liable for damage caused by misuse or improper use of the app, by incomplete or incorrect information, or by the User’s disregard of the due diligence obligations set out in the Terms of Use. Liability for damage resulting from a third party obtaining knowledge of the User’s username and password due to a lack of due diligence on the part of the User is also excluded.

(3) VERBUND may also offer services in the app that are brokered, created, or otherwise provided by third parties. Relevant services are labelled accordingly. VERBUND assumes no responsibility or liability for these services.

(4) VERBUND has made every reasonable effort to ensure that the information provided in the app is correct and complete at the time of provision. VERBUND makes no representations and assumes no warranties or guarantees with respect to the information provided in the app, such as downloads, external links, or other content that can be accessed either directly or indirectly in the app. VERBUND also reserves the right to change, update or supplement the information provided without prior notice.

11. Applicable law and place of jurisdiction

These Terms of Use are governed exclusively by the substantive law of the Republic of Austria excluding the conflict-of-law rules of international private law and excluding the provisions laid down in the United Nations Convention on Contracts for the International Sale of Goods (CISG). The competent court of Vienna, Inner City (Innere Stadt), shall have jurisdiction for all disputes arising from or in relation to this contract. In the case of disputes with Users who are consumers within the meaning of KSchG, the competent court for the User’s place of residence or habitual residence or employment shall have jurisdiction pursuant to Section 14 KSchG.

12. Final provisions

(1) In the event of enquiries or complaints, the User can contact VERBUND using the online services and the free service line at 0800 210 210 or service@verbund.at.

(2) The content (texts, images, graphics or similar) and the structure of the app are protected by copyright and/or trademark law. Any exploitation or use without the consent of VERBUND is prohibited. This does not apply to materials expressly provided for exploitation or use.

(3) Declarations regarding contracts with VERBUND (in particular terminations and declarations regarding billing) communicated by the User in the app are invalid. Exceptions to this rule are statements for which the corresponding forms are available to download in the app or where there is otherwise an electronic dialogue option in the app for the respective declaration.

(4) If individual provisions of these Terms of Use are found to be invalid or incomplete in whole or in part, the effectiveness of the remaining provisions or parts thereof shall remain unaffected. The parties shall replace any invalid or unenforceable provisions with ones that come as closest to the legal and economic intent of the original provisions.

Last updated: November 2025

1. These conditions of participation take effect when people participate in prize draws of VERBUND AG, Am Hof 6a, 1010 Vienna (“VERBUND”) in the social web. By participating in the prize draw, the participants accepts the conditions of participation and confirms the correct, truthful and complete provision of the data requested for participation in the prize draw. Any further conditions of participation (e.g. type and duration of the prize draw, type and extent of the prize, type of participation) will be indicated for each prize draw.

2. The prize draw is open to citizens and permanent residents of Austria and Germany aged 18 years or over. Participation is restricted to one entry per person. Participation in the competition is only possible in your own name. Present and former employees of VERBUND and its subsidiaries as well as their family members and all advertising agencies and event companies involved in organising and holding the prize draw as well as their respective family members are excluded from participating in the prize draw. Persons who use unauthorised resources, or otherwise obtain advantages through manipulation (e.g. automated entries), are also excluded. In such an event, prizes may subsequently also be revoked and reclaimed. VERBUND reserves the right to demand participants furnish proof that they fulfil these terms and conditions. If this proof is not furnished as requested, the participant may be excluded from the prize draw.

3. Participation is free of charge (with the exception of any costs for the necessary internet connection), voluntary and without obligation for the participants.

4. The winner will be drawn from amongst all successful entries. The draw will take place privately and without the attendance of a notary public. The winner will be drawn at random from amongst all entries.

5. VERBUND reserves the right to delete posts that violate the guidelines of a social network, the rights or third parties or applicable law. There will be no notification about the deletion.

6. Data protection information: The personal data collected for participation in the prize draw (title, gender, first name, last name, contacts details (e.g. email address and/or phone number and information relevant to the prize draw) will be used by VERBUND to process and administer the prize draw until the prize draw ends and thereafter if any claims can be brought from participation in the prize draw. Further information regarding your privacy can be found at www.verbund.com/en-at/data-protection.

7. The winner hereby declares that his/her name may be published by VERBUND in online media (website, social media, etc.). This consent may be revoked at any time (by sending an email to service@verbund.at). The winner can only be published without consent in anonymised form.

8. The winner will be notified by email, phone or private message via the social network. If the winner does not get in touch within 72 hours of receiving such notification, entitlement to the prize shall be forfeited and a new winner will be chosen at random. The participant is responsible for the correctness of the contact details provided.

9. Prizes cannot be exchanged for cash and/or transferred to third parties. There is no legal entitlement to a prize or any subsequent changes to a prize. Legal recourse is excluded. VERBUND assumes no liability or warranty for prizes or a certain quality or value of the prize. The participants bear any operating, incidental or consequential costs associated with the prize. In the case of prizes that include tickets for events, access to these events is only possible with a confirmation email/letter. The winner must bring the confirmation email/letter and an official form of photographic ID with them to the event.

10. VERBUND makes no warranty as to the permanent availability and function of the prize draw. VERBUND assumes no liability for technical problems that impair the smooth running of the prize draw, obstruct participation in the prize draw or even render it impossible.

11. Subsequent additions and/or changes to the conditions of participation as well as changes to the prizes and to the deadlines for participating in the prize draw remain expressly reserved. VERBUND also reserves the right to terminate or interrupt the prize draw or the draw at any time for important reasons without prior notice. This applies particularly to such reasons that would disrupt or prevent the scheduled running of the prize draw or the draw.

12. The prize draw is governed exclusively by Austrian law with the exception of its reference standards and the UN Sales Convention.  For consumers, this choice of law shall apply only insofar as the protection provided is revoked by mandatory provisions of the law of the state in which the consumer has his or her usual place of residence.

13. Should individual provisions of these conditions of participation be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

14. The prize draw is not sponsored, supported or organised in any way by a social network (Facebook, Instagram, etc.), nor is it affiliated with a social network in any way. The participant makes the indicated data required for holding the prize draw available only to VERBUND and not to a social network.

as of: December 2018