Terms of Use

General terms and conditions of use for VERBUND websites

1. Scope and range of services

(1) These terms and conditions of use govern the use of websites provided by VERBUND AG (hereinafter referred to as “VERBUND”) (hereinafter referred to as “VERBUND websites”). The service provider of the VERBUND websites is VERBUND. 

(2) On its VERBUND websites, VERBUND offers industry and company-related information to its customers, business partners and the general public. Furthermore, specific services (e.g. special customer portals) may be offered that are subject to separate terms and conditions of use and/or require separate registration. These separate terms and conditions of use shall replace or supplement the terms and conditions of use of the VERBUND websites and shall have priority over them. 

(3) By visiting or using the VERBUND websites, you hereby accept the terms and conditions of use of the VERBUND websites in their respectively valid version. VERBUND shall be entitled to amend these terms and conditions of use at any time. 

(4) VERBUND shall be entitled to partially or fully shut down the VERBUND websites and/or change the contents and/or services as required. VERBUND shall assume no guarantee for the uninterrupted availability of the VERBUND websites. Users shall have no right to the use or continued maintenance of the VERBUND websites. 

(5) Unless a user of the VERBUND websites is a consumer pursuant to Section 1 of the Consumer Protection Act (Konsumenteschutzgesetz, KSchG), Sections 9 and 10 of the E-Commerce Act (ECG) do not apply.

2. Copyright

(1) Unless otherwise stated, copyrights and all rights of use for all files (texts, images, graphics, etc.) on the VERBUND websites are exclusively held by VERBUND. With regard to all rights (e.g. intellectual property rights, copyrights or similar rights), nobody will be granted a licence or any other kind of right based on the use of VERBUND websites.

(2) The reproduction of documents and files published on the VERBUND websites for personal, non-public and non-commercial use as well as the use or exploitation of materials expressly offered are excluded from the above provision. Trademarks, designs, images, texts, parts of texts or any other content published on the VERBUND website may not be altered, copied, duplicated, used, supplemented, or otherwise exploited without the prior written consent of VERBUND.

3. Liability

(1) VERBUND can be held liable for any damage that the user may incur as a result of using the VERBUND websites, with the exception of personal injury, only in the event of intent or gross negligence. Also excluded is any liability for loss of earnings, savings that have not been achieved, lost or changed data, indirect damages or damages resulting from claims asserted by third parties unless otherwise required by mandatory law. 

(2) VERBUND shall not be liable for incorrect or missing information on the VERBUND websites. The user shall consequently assume sole responsibility for any decisions based on the information made available on the VERBUND websites. VERBUND does not accept any liability, in particular, for direct, specific losses or consequential losses or any other type of damages sustained, regardless of the grounds, from either the direct or indirect use of the information published on the VERBUND websites. 

(3) VERBUND assumes no responsibility or liability for services offered on the VERBUND websites that are provided, created or otherwise made available by third parties. 

(4) VERBUND has made every reasonable effort to ensure that the information provided on the VERBUND websites is correct and complete at the time of publication. VERBUND makes no warranty and assumes no guarantees with respect to the information published on the websites, such as downloads, external links, or other content that is either used directly or indirectly on the VERBUND websites or can be downloaded from them. VERBUND also reserves the right to make changes or additions to the information published on the websites without giving prior notice.

4. Availability of VERBUND websites

(1) VERBUND endeavours to keep the VERBUND websites continuously running and accessible based on the available technical, economic, operational and organisational capabilities. 

(2) VERBUND assumes no warranty or guarantee that the VERBUND websites or their content will be available without interruption or at all, are error-free or that errors will be corrected. VERBUND likewise assumes no warranty or guarantee that VERBUND websites or tools (such as servers) are free of viruses or other harmful components. VERBUND expressly excludes any liability for damage of any kind arising from the provision of VERBUND websites or tools to the legally permissible extent. 

(3) VERBUND assumes no liability for periods of website unavailability due to issues of a technical or another nature.

5. Financial market information

(1) Any information on the financial market on VERBUND websites, in particular about the VERBUND share, as well as on company-relevant developments does not constitute legally binding information. The information provided is not a call to purchase or trade shares (or securities of any kind). 

(2) VERBUND websites may contain content with forward-looking statements based on the current situation. This information is subject to high risk, as VERBUND’s business performance may be affected by numerous external variables over which VERBUND has no control. Accordingly, this content does not in any way provide a basis for decisions to purchase or trade shares. 

(3) The prices of the VERBUND share and any related information on the share published on VERBUND websites are provided by Investis Flife AG, headquartered in Eichendorffstraße 12 c+d, 97072 Würzburg, Germany. VERBUND assumes no liability for the correctness and availability of the data.

6. External links

VERBUND websites contain external links that direct our users to third-party websites. VERBUND has no influence on the availability, quality and content of linked third-party websites and assumes no responsibility for the content of third-party websites that may violate prevailing legislation or cause any other form of damage to website visitors.

7. Applicable law and place of jurisdiction

These terms and conditions of use are governed exclusively by the substantive law of the Republic of Austria excluding the conflict-of-law rules of international private law and excluding the provisions laid down in the United Nations Convention on Contracts for the International Sale of Goods (CISG). The competent court of Vienna, Inner City (Innere Stadt), shall have jurisdiction. In the case of disputes with users who are consumers according to Section 1 KSchG, the competent court for the user’s place of residence or habitual residence or employment shall have jurisdiction pursuant to Section 14 KSchG.

8. Final provisions

If individual provisions of these terms and conditions of use are found to be invalid or incomplete in whole or in part, the effectiveness of the remaining provisions or parts thereof shall remain unaffected. The invalid provision shall be replaced by a legally valid provision that comes as close as possible to the desired objective.

1. Subject matter and scope

(1) The subject matter of these terms and conditions of use (hereinafter “terms and conditions of use”) is the use of apps provided by VERBUND Energy4Customers GmbH, Erdberger Lände 26A, 1030 Vienna (hereinafter “VERBUND”), which allow VERBUND customers and prospective customers to use various services in connection with VERBUND contracts.

(2) By using the respective VERBUND app, the customer of VERBUND or the prospective customer (hereinafter referred to as the “User”) declares their consent to these terms and conditions of use. Users who do not consent to these terms and conditions of use are not permitted to use VERBUND apps.

(3) These terms and conditions of use apply to the currently available and future services provided in the VERBUND apps. The terms and conditions of use are available in the respective app and on the website https://www.verbund.com/en/group/terms-of-use.

(4) If individual provisions of these terms and conditions of use conflict with individual provisions of a contract concluded between VERBUND and the User, the provisions of the contract shall apply. The other provisions of these terms and conditions of use remain unaffected.

2. Amendments to the terms and conditions of use

VERBUND is entitled to amend these terms and conditions of use at any time. The terms and conditions of use governing the use of apps are always available in the app itself.

3. Available services

(1) The VERBUND apps allow Users to use various functions and services that are currently provided in the respective app. The specific functions and services may be described in more detail in the app itself.

(2) The VERBUND apps are generally available for Users to use free of charge. VERBUND may offer extra services in an app for a fee. These are expressly marked as such. Use of a VERBUND app is only intended for the User’s own private purposes. Commercial use, in particular the disclosure of data to third parties, whether in return for payment or free of charge, is prohibited.

(3) Users are not permitted to derive any legal entitlement to the use of an app or the availability thereof, or to use certain functions and services in an app. VERBUND may change the scope of the respective app at any time or discontinue an app. Users will be notified if an app is discontinued in an appropriate manner.

4. Sign-up/registration

(1) Users can use a VERBUND app once they have signed up for a My VERBUND account. This account is subject to the terms and conditions of use for My VERBUND, available on the website www.verbund.at/downloads. Individual functions of an app can also be used without creating an account where applicable.

(2) Users can sign up by completing an electronic registration form in the app. All information provided must be correct and complete.

(3) By signing up and registering, the User declares that they are authorised to use the app and have provided all required data in a truthful manner.

5. Availability

(1) VERBUND endeavours to keep the app continuously running and available based on the available technical, economic, operational and organisational capabilities. However, permanent availability cannot be guaranteed. VERBUND does not guarantee the uninterrupted [MS1.1]availability of an app or certain services.

(2) VERBUND is entitled to suspend access to an app for a reasonable period of time for compelling reasons such as for service and maintenance work.

(3) VERBUND assumes no liability for periods of unavailability due to technical or other problems. VERBUND shall not be liable for any damage resulting from the interrupted availability of an app.

6. Due diligence obligations for Users

(1) The User agrees to only use the app for legitimate purposes.

(2) The User must exercise the utmost care when using the app and ensure that all adequate security measures are in place, comply with all relevant laws or other applicable legislation, in particular industrial property rights and copyrights, and avoid entering or transmitting data or information that is considered immoral.

(3) The User must keep their login credentials (username and password) secret and not disclose them to third parties. If the User loses their login credentials or has reason to believe they may have been used by an unauthorised person, they must notify VERBUND immediately in writing, by calling 0800 210 210 or by sending an e-mail to service@verbund.at [BK2.1]. VERBUND will then suspend access and issue new login credentials for the User as soon as possible.[BK3.1][AJ3.2]

(4) Users are not permitted to misuse or cause damage to the app, in particular by uploading harmful content, circumventing or manipulating security mechanisms, distorting information, or spreading false information.

(5) The User hereby indemnifies and holds VERBUND harmless against all third-party claims asserted on the basis of the violation of the aforementioned obligations and in the event of unlawful conduct in connection with their registration.

7. End of usage rights; suspension of access; closing accounts

(1) Once the contract with VERBUND has been terminated, an app may be used for contract-related functions and services for a further period of at least eight months. After this period, VERBUND reserves the right to deactivate access to the app and delete the user data. VERBUND can deactivate access to the app for Users subject to a four-week notice period.

(2) VERBUND is also entitled to immediately suspend access to an app for compelling reasons, either temporarily or permanently. Compelling reasons include, in particular, violations of the terms and conditions of use, suspicions of misuse of the app, orders issued by the authorities or courts, late payment under the contract with VERBUND following the issuance of a reminder to no avail, loss of login credentials (username, password), and other circumstances that indicate unlawful use of the app.

(3) The User can close their account for the app at any time in writing or by sending an e-mail to service@verbund.at [BK4.1] stating their user name.

8. Uploading documents

(1) VERBUND can make features available to Users in an app that can also be used to upload relevant documents (e.g. invoices, contract documents) in the app in certain scenarios. In this case, the User is solely permitted to upload lawful and complete documents. The user is not authorised to upload documents containing illegal content. Illegal content includes, in particular, documents that violate the rights of third parties (e.g. content protected by law) and documents featuring pornographic, racist, harmful or otherwise prohibited content.

(2) VERBUND cannot be held liable for the correctness or completeness of documents uploaded.

9. Data protection/privacy policy

(1) Personal data are collected, processed and used in accordance with VERBUND’s privacy policy, which can be accessed in the respective app or on VERBUND’s website.

(2) VERBUND stores and processes the user data transmitted during registration (e-mail address, first and last name, username and password) as well as other data disclosed by the User while using an app, in compliance with the applicable data protection regulations for provision of the app as stipulated in the contract, for as long as access to the app is possible and as long as legal claims arising from the use of the app can be asserted. More information on data processing is available at https://www.verbund.com/en/group/privacy.

10. Liability

(1) VERBUND shall only be liable in cases of intent or gross negligence, with the exception of personal injury. VERBUND’s liability for ordinary negligence is limited to 1,500 euros per claim, with the exception of personal injury. Liability for loss of earnings, savings that have not been achieved, lost or changed data, indirect damages or damages resulting from claims asserted by third parties for companies within the meaning of the Consumer Protection Act (KSchG) is excluded, unless otherwise required by mandatory law.[BK5.1][AJ5.2]

(2) VERBUND cannot be held liable for damage caused by misuse or improper use of an app, by incomplete or incorrect information, or by the User’s disregard of the due diligence obligations set out in the terms and conditions of use. Liability for damage resulting from a third party obtaining knowledge of the User’s username and password due to a lack of due diligence on the part of the User is also excluded.

(3) VERBUND may also offer services in an app that are brokered, created, or otherwise provided by third parties. Relevant services are labelled accordingly. VERBUND assumes no responsibility or liability for these services.

(4) VERBUND has made every reasonable effort to ensure that the information provided in an app is correct and complete at the time of provision. VERBUND makes no representations and assumes no warranties or guarantees with respect to the information provided in an app, such as downloads, external links, or other content that can be accessed either directly or indirectly in the app. VERBUND also reserves the right to change, update or supplement the information provided without prior notice.

11. Applicable law and place of jurisdiction

These terms and conditions of use are governed exclusively by the substantive law of the Republic of Austria excluding the conflict-of-law rules of international private law and excluding the provisions laid down in the United Nations Convention on Contracts for the International Sale of Goods (CISG). The competent court of Vienna, Inner City (Innere Stadt), shall have jurisdiction for all disputes arising from or in relation to this contract. In the case of disputes with Users who are consumers within the meaning of KSchG, the competent court for the User’s place of residence or habitual residence or employment shall have jurisdiction pursuant to Section 14 KSchG.

12. Final provisions

(1) In the event of enquiries or complaints, the User can contact VERBUND using My VERBUND and the free service line at 0800 210 210 or service@verbund.at.

(2) The content (texts, images, graphics or similar) and the structure of the respective app are protected by copyright and/or trademark law. Any exploitation or use without the consent of VERBUND is prohibited. This does not apply to materials expressly provided for exploitation or use.

(3) Declarations regarding contracts with VERBUND (in particular terminations and declarations regarding billing) communicated by the User in an app are generally invalid. Exceptions to this rule are statements for which the corresponding forms are available to download in the respective app or where there is otherwise an electronic dialogue option in the app for the respective declaration.

(4) If individual provisions of these terms and conditions of use are found to be invalid or incomplete in whole or in part, the effectiveness of the remaining provisions or parts thereof shall remain unaffected. The parties shall replace any invalid or unenforceable provisions with ones that come as closest to the legal and economic intent of the original provisions.

Last updated: June 2026

1. These terms of participation apply for participation in prize draws conducted by VERBUND AG, Am Hof 6a, 1010 Vienna (“VERBUND”) on the social web. By participating in the prize draw, the participant accepts the Terms of Participation and confirms the correct, truthful and complete submission of the data requested to participate in the prize draw. Any further conditions for participation (e.g. type and duration of the prize draw, type and extent of the prize, type of participation) will be specified for each prize draw.

2. The prize draw is open to citizens and permanent residents of Austria and Germany aged 18 years or over. Participation is restricted to one entry per person for each prize draw. Participants may only participate using their own name. Current and former employees of VERBUND and its subsidiaries as well as their relatives and all advertising agencies and event companies involved in organising and holding the prize draw as well as their relatives are excluded from participating in the prize draw. Anyone who uses unauthorised aids or otherwise obtains advantages through manipulation (e.g. automated registration) is also excluded. In this scenario, prizes may also be subsequently revoked and reclaimed. VERBUND reserves the right to require participants to provide evidence that they comply with the requirements for participation. Failure to provide this evidence upon request may result in the exclusion of the participant from the prize draw.

3. Participation is free of charge (with the exception of any costs for the necessary internet connection), voluntary and without obligation for the participants.

4. The winner(s) will be drawn from amongst all successful entries. The draw shall take place privately without the presence of a notary. The winner is drawn at random from amongst all successful entries.

5. VERBUND reserves the right to delete posts that violate the guidelines of a social network, the rights of third parties or applicable law. There will be no notification about the deletion.

6. Privacy policy: The personal data collected for participation in the prize draw (title, gender, first name, last name, contact details, e.g. e-mail address and/or telephone number, and information relevant to the prize draw) will be used by VERBUND to process and administer the prize draw until the prize draw ends and thereafter for as long as any claims from participation in the prize draw can be asserted. Further information regarding your privacy can be found at www.verbund.com/en-at/data-protection.

7. The winner hereby declares that his/her name may be published by VERBUND in online media (website, social media, etc.). This consent may be withdrawn at any time (by sending an e-mail to service@verbund.at). Without consent, the winner can only be published in anonymised form.

8. The winner will be notified by e-mail, phone or private message via the social network. If the winner does not get in touch within 72 hours of receiving such notification, entitlement to the prize shall be forfeited and a new winner will be chosen at random. The participant is responsible for the correctness of the contact details provided.

9.  Prizes cannot be exchanged for cash and/or transferred to third parties. There is no legal entitlement to a prize or any subsequent changes to a prize. Legal recourse is excluded. VERBUND assumes no liability or warranty for prizes or a certain quality or value of the prize. The participants bear any operating, incidental or consequential costs associated with the prize. In the case of prizes that include tickets for events, access to these events is only possible with a confirmation e-mail/message. The winner must bring the confirmation e-mail/message and an official form of photographic ID with them to the event.

10. VERBUND makes no warranty as to the permanent availability and function of the prize draw. VERBUND assumes no liability for technical problems that impair the smooth running of the prize draw, obstruct participation in the prize draw or even render it impossible.

11. Subsequent additions and/or changes to the conditions of participation as well as changes to the prizes and to the deadlines for participating in the prize draw remain expressly reserved. VERBUND also reserves the right to terminate or interrupt the prize draw or the draw at any time for compelling reasons without prior notice. This applies particularly to such reasons that would disrupt or prevent the scheduled running of the prize draw or the draw.

12. The prize draw is governed exclusively by Austrian law excluding the conflict-of-law rules of international private law and the UN Convention on Contracts for the International Sale of Goods.  For consumers, this choice of law shall apply only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their usual place of residence.

13. If individual provisions of these terms of participation are found to be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

14. The prize draw is not sponsored, supported or organised in any way by a social network (Facebook, Instagram, etc.), nor is it affiliated with a social network in any way. The participant makes the indicated data required for holding the prize draw available only to VERBUND and not to a social network.

Last updated: December 2018