Data Protection at VERBUND

It is important for VERBUND AG to protect your personal data.

The protection of your personal data is of great importance to VERBUND AG. We therefore comply with all applicable laws relating to the protection, lawful handling and confidentiality of personal data, data security, in particular the Austrian Data Protection Act, as amended (Datenschutzgesetz - DSG) and the General Data Protection Regulation ("GDPR"). The following information describes which personal data we will process if necessary when you visit our VERBUND websites (“website”).

1. Name and address of the controller

The controller for the processing of your personal data according to the data protection laws is:

VERBUND AG
Am Hof 6a
1010 Vienna

The contact details of the Data Protection Officer are as follows:

Email: datenschutz@verbund.com

2. Processing in the context of the "website"

2.1. What kind of personal data will we process?

We automatically collect the following personal data when you visit our website:

  • date and time when you visit a page on our website
  • data of your terminal device (device-ID)
  • IP address
  • name and version of your browser
  • session ID.

Please see our cookie policy in section 3 for information about the cookies we use when you visit our website.

2.2 What is our legal basis for the processing of personal data?
We process data when you visit our website based on our legitimate interest according to Art. 6 (1) (f) GDPR, which consists of making our website user friendly and protecting it against attacks.

2.3. Purposes for which we process data

We process your data when you visit our website for the following purposes:

  • to make our website and its functionality available to you and to further improve and develop this website;
  • to create usage statistics;
  • to detect, prevent and investigate attacks on our website;
  • to display personalised products and pages.


2.4. Retention periods

We will basically retain your data we have collected when you visit the website for a period of three months. We store data longer only if this is necessary to investigate detected attacks on our website and, furthermore, until the expiry of relevant limitation periods, legal retention periods, or until disputes, if any, have been resolved.

2.5. Data recipients

We regularly use IT service providers to operate and manage the website. These providers may also have access to personal data on our behalf and on our instruction in order to provide the commissioned IT services.

Your data will not be transferred to third parties for their own purposes without your consent.

3. Cookies policy

The VERBUND website uses cookies. Cookies are tiny text files that are downloaded on your terminal device (e.g. computer, smart phone or tablet computer) when you visit our website. The purpose of cookies is to enable our website to function correctly, to expand the range of functions and to optimise the website functions. Cookies help the website remember certain entries and settings (such as language or font) for a certain period; it is therefore not necessary that you readjust these settings when you visit the website again. In order to provide our website, we use cookies that are essential for its operation. Where you have also granted us your consent in accordance with Art. 6 (1) (a) GDPR, we will also use personalised cookies to provide you with the best possible service on our website or to display personalised content. Cookies allow us to count the number of visits on our website and to identify the pages visited.

Our website has a cookie banner which automatically appears the first time you visit our website and enables you to accept the use of all cookies or only certain categories of cookie. The first time you visit our website, only essential cookies will be stored on your device without your consent. There follows below a description of the types of cookies we use.

3.1. Which cookies do we use?

The VERBUND website uses essential cookies, cookies for statistical purposes, or cookies that enable us to show you personalised information. The categories of cookies used in connection with the website are described below:

The categories of cookies described below are first-party cookies which will be sent and read exclusively by the VERBUND domain:

 

 


3.6. Web analytics cookies

Google Analytics
VERBUND uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics also uses cookies to analyse your use of the website. Information generated by the cookies on the use of this website is transmitted to and stored by a Google server in the United States. Please note that the code "gat._anonymizeIp();" was added to this website to guarantee the anonymisation of IP addresses. The IP addresses of users are therefore truncated on this website before they are stored on the Google servers (IP masking). 

 

The full IP address is therefore not transmitted to a Google server in the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of VERBUND, Google will use this information for the purpose of evaluating your use of our website, for compiling synthesis reports on website activity for website operators, and for the purpose of providing other services relating to website activity and internet usage.

You can adjust the settings of your browser to prevent the installation of cookies ("browser add-on"); please note, however, that if you do this, you might not be able to benefit from the full functionality of this website.

Furthermore, you may download and install the browser plugin provided below to prevent the collection of data relating to your use of this website generated by the cookie (including your anonymised IP address) by Google and the processing of such data by Google. The current link is available at https://tools.google.com/dlpage/gaoptout?hl=en.

More information on Google’s terms of use and privacy policy can be found under http://www.google.com/analytics/terms/gb.html and at https://support.google.com/analytics/answer/6004245?hl=en.

Visual Website Optimizer (VWO)
We want to offer you optimised experience and functions. The development of our website is therefore based on A/B testing and multivariate analysis. We use Visual Website Optimizer, an analysis software provided by Wingify (http://wingify.com/) to run these tests and analyses. VWO allows us to measure and analyse anonymously how a visitor uses the pages of our website (clicks, mouse movement, scroll height). The information collected on the use of our website and the corresponding analyses on website activity are carried out according to data protection laws and do not use any personal data. We cannot identify you based on these anonymously measured parameters, for example based on your IP address or otherwise. Cookies are also used to produce meaningful test results. The program uses the relevant function on your browser to cache information temporarily in order to retrieve it later on. Unless cookies already expire at the end of a session, they are available for a maximum of 100 days (if you want to learn more about this, please go to https://vwo.com/knowledge/cookies-used-by-vwo/), except for the cookie which contains the information that the user wants to block the processing/storage of his or her data; this cookie will be available for a maximum of 10 years. You can delete the cookies on your browser at any time. You can also object to take part in these tests at all. If you want to exercise your right to object, please use the following link: https://vwo.com/opt-out/.

Google Optimize
We want to offer you optimised experience and functions on www.verbund.com. The development of our website is therefore based on A/B testing and multivariate analysis. We use Google Optimize, a tool integrated into Google Analytics, to perform these tests and analyses. Google Optimize can display different variants of our website and analyse the behaviour of visitors as a means to improving its user-friendliness. The collection of information about the use of our website and the corresponding analyses of the website activities will be carried out in accordance with the provisions of data protection law and does not involve the use of any personal data. The user can deactivate cookies for Google services by setting his or her browser to block cookies of the domain “www.googleadservices.com”. 

Google Adwords Conversion Tracking
This website uses Google Conversion Tracking, a service provided by Google Inc. (Google LLC., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Google Adwords places a cookie on the computer of a visitor if he or she was referred to our website via a Google advert. These cookies expire after 30 days and are not used to identify you. If the user visits certain pages of the Adwords client’s website and the cookie has not expired, Google and the client can see that the user has clicked the advert and was transferred to the site. A different cookie is assigned to each Adwords client. The cookies can therefore not be tracked via the websites of Adwords clients. Information collected via the conversion cookie is used to compile conversion statistics for Adwords clients that opted for conversion tracking. Adwords clients will learn the total number of users that have clicked their adverts and were referred to a site featuring a conversion tracking tag. However, they will not receive information which would allow them to identify the user. A user who does not want to take part in the tracking procedure can adjust the settings on his or her browser to generally disable the automatic placing of cookies. A user may also adjust the settings on his or her browser to disable cookies for conversion tracking to block cookies of the domain "www.googleadservices.com". If you want to learn more about Google’s privacy policy, please go to https://policies.google.com/privacy?hl=en.

DoubleClick by Google
This website uses DoubleClick, an online marketing tool provided by Google. DoubleClick uses cookies to display adverts which users might like to see, to enhance reports on advertising performance or to ensure that a user does not see the same adverts twice. Via a cookie ID, Google recognises which adverts are placed in which browser and can thus prevent that these are displayed more than once. Furthermore, based on cookie IDs, DoubleClick can capture conversions which refer to advert requests, for example if a user sees a DoubleClick advert and uses the same browser later on to visit the advertiser’s website and buys something there. According to Google, DoubleClick cookies do not contain personal data.

Due to the marketing tools used, your browser automatically and directly connects to the Google server. We have no influence over the scope and further use of data that Google collects using that tool. Based on the level of knowledge we have, we can provide the following information: By integrating DoubleClick, Google is informed that you have visited a certain part of our website or have clicked one of our adverts. Google is able to match that visit with your account if you have registered for a Google service. Even if you have not signed up for a Google service or are not logged in, the provider might find out and store your IP address. 

A user who does not want to take part in the tracking procedure can adjust the settings on his or her browser to generally disable the automatic placing of cookies. A user may also adjust the settings on his or her browser to disable cookies for conversion tracking to block cookies of the domain "www.googleadservices.com". If you want to learn more about DoubleClick by Google, please go to https://www.doubleclickbygoogle.com/.

Google Tag Manager
This website uses Google Tag Manager, a feature that allows marketers to manage website tags on a surface. The tag manager tool as such (which implements the tags) is a domain that does not involve cookies and does not collect personal data. The tool insures that other tags are set which may, under certain circumstances, collect data. Google Tag Manager does not access such data. Any deactivation on domain or cookie level is effective for all tracking tags implemented via Google Tag Manager.

Google Signals
VERBUND has activated Google Signals, a supplemental service of Google Analytics. This feature sends aggregated (non-personal) data, such as interests or demographics of Google users who have activated personalised advertisements, to Google Analytics. The data will be used by VERBUND for remarketing purposes. Cross-device user behaviour can also be measured. You can find more information about Google Signals at https://support.google.com/analytics/answer/7532985?hl=en.

Google Maps
This website uses "Google Maps", a service of Google (Google LLC., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA) which provides information on geographical regions and sites. If you use this function, Google will also process the data relating to the use of this function by visitors of our website. If you want to learn more about Google’s privacy policy, please go to https://policies.google.com/privacy?hl=en.

3.7. Deactivation of cookies

You are free to decide which categories of cookies you would like to allow and can change your cookie settings in this regard under point 3.1.

You can also adjust the settings on your browser to generally block all cookies. If you want to learn more on how to control cookies please go to http://www.aboutcookies.org/.

Please use the following links if you want to learn more on how to block cookies in all common browsers:

You can delete all cookies stored on your computer and adjust the settings of most browsers to block cookies. However, please note that if you do this, you may not be able to use the full functionality of this website. In this case, you might have to adjust some settings manually whenever you visit this website and accept that some functions might not work properly.

4. 3rd Party Social Plugins

4.1. Facebook

This website uses Social Plugins of the social network www.facebook.com. Facebook Inc., of 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") offers plugins for website operators, which VERBUND has embedded on the pages of its website. You can recognise the plugins by the Facebook logo or the Facebook "Like" and "Recommend" buttons. If you visit a page of the VERBUND website that contains such a plugin, your browser will connect to the servers of the plugin provider. The content of the plugin is directly transmitted to your browser by Facebook and shown on the page. We cannot influence the content of the plugin that is shown. Facebook might be able to track your visit of the corresponding pages of the website and match it with a Facebook account if you have signed up for Facebook or have recently visited a Facebook page or a page containing Facebook content. If you actively use plugins, for example by clicking the "Like" button or recommending a page, your browser will transfer the corresponding information directly to Facebook, without any influence on our part. If you do not want Facebook to collect information when you visit a website, you should read the privacy policy on the Facebook website at http://www.facebook.com/policy.php and/ or log out of Facebook before you visit a page that embeds a social plugin.
If you want to learn more about the purposes for which Facebook collects data, which data are collected by Facebook and how they are used, which rights you have and how you can adjust your settings to protect your privacy, you should read the privacy policy of Facebook at http://www.facebook.com/policy.php. 
If you do not want Facebook to match your visit of our website with your Facebook account, you should log out of your Facebook account.

4.2. Twitter

Our pages embed functions of Twitter, a service provided by Twitter Inc., of 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter") that offers plugins for website operators which VERBUND uses on the pages of its website. You can recognise the plugins by the Twitter "Tweet" or "Follow" buttons. Pages featuring these plugins establish a direct connection to Twitter and transfer different data, depending on your Twitter login status. This might enable Twitter to extract information on your internet use on the VERBUND websites, which Twitter might use for its own purposes. Content of the plugins is kept on Twitter servers and is only displayed on the VERBUND website. VERBUND has no influence over the purposes for which Twitter collects data, which data are collected and how Twitter processes data, nor is VERBUND able to access such data. 
If you want to know more about the purposes for which Twitter collects data, which data are collected by Twitter and how they are used, which rights you have and how you can adjust your settings to protect your privacy, please go to http://twitter.com/privacy. You can adjust the settings of your account to change your Twitter privacy settings at http://twitter.com/account/settings.

4.3. Instagram

Our website embeds functions of Instagram, a service provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, United States. When you are logged into Instagram, you can click the Instagram button to link the content of our website with your Instagram profile. This allows Instagram to match your visit of our website with your user account. Please note that we are not aware which data are collected and transferred and how they are used by Instagram. If you want to learn more about Instagram’s privacy policy, go to https://www.instagram.com/about/legal/privacy.

5. Rights of the data subject

5.1. Right to information

You have the right to obtain information from us on all your data processed by VERBUND. You have the right to obtain information as to whether your personal data will be transferred to a third state or to an international organisation. You may demand information in this context on whether we have provided appropriate safeguards according to Art. 46 GDPR in connection with the transfer of your data.

5.2. Right to rectification and right to restriction of processing

You have the right to obtain the rectification of inaccurate data and the right to have incomplete data completed. Under certain circumstances, for example if the accuracy of data is contested, you have the right to obtain the restriction of processing; in this event, data may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

5.3. Right to data portability

You have the right to request that VERBUND transmit to you or to a third party nominated by you, where technically feasible, a copy of your data in a structured, commonly used and machine readable format. Furthermore, you have the right to transmit such data to another controller without hindrance from the controller to which the data have been provided, whereby 

(1) the processing is based on consent pursuant to Art. 6(1) (a) or Art. 9(2) (a) or on a contract pursuant to Art. 6(1) (b) GDPR and

(2) the processing is carried out by automated means.

In exercising this right to data portability, you also have the right to have the personal data transmitted directly from one controller to another, where technically feasible. This right shall not adversely affect the rights and freedoms of others.

5.4. Right to erasure

You have the right to obtain erasure of data under certain circumstances, if the data have been unlawfully processed.

The so-called "right to be forgotten" is not applicable, because VERBUND will not publish your personal data under any circumstances.

If you have exercised the right to rectification, erasure or restriction of processing vis-à-vis VERBUND, we are obliged to communicate any rectification or erasure of data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.

5.5. Right to object
You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on Art. 6(1) (e) or (f) GDPR.

In this case, VERBUND will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

5.6. Right to withdraw consent
You have the right to withdraw your data privacy consent at any time. Even if you withdraw your consent, the lawfulness of processing operations carried out until you have withdrawn your consent shall not be affected.

5.7. Supervisory authority

Notwithstanding any other remedies, if you feel that your personal data were unlawfully processed, you may lodge a complaint with the national supervisory authority in your place of residence. In Austria, this supervisory authority is the Data Protection Authority.

As at: 07/04/2020

The protection of your personal data and explaining to you how we handle them is of great importance to VERBUND AG.


1. Name and address of the controller

Jointly responsible for the processing of your data in the instances given below are

 
VERBUND AG, am Hof 6a, 1010 Wien and VERBUND Energy4Customers GmbH, Erdberger Lände 26A, 1030 Wien (hereinafter “VERBUND”, “we” or “us”).

The contact details of the Data Protection Officer are:

Email:  datenschutz@verbund.com


2. Processing operations of processors

Where we have outsourced the following processing operations to "processors" such as IT service providers, postal services providers, marketing services providers, payment services providers, debt collection services, licensed credit agencies and address databases providers, these may have access to personal data on our behalf and on our instruction. VERBUND only cooperates with processors providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the Austrian Data Protection Act (DSG) and the General Data Protection Regulation (GDPR), as amended. Processing by a processor is always governed by a contract that is binding on the processor and sets out the obligations of the processor under data protection laws. VERBUND uses processors outside the European Union only if the European Commission has taken an adequacy decision in respect of the third country or if appropriate safeguards or binding internal data protection provisions have been agreed with the processor. 

3. Processing in the context of "sending informational materials to prospects"

3.1. What kind of personal data will we process and what is their source?
Prospects can contact VERBUND in different ways (for example via phone or email). If you choose any of these options to contact us, we can process the following information you have provided, depending on the option chosen: personal details such as gender, title, name, address, the nature of your interest or information on your request, contact details such as phone number and/or email address, information on energy consumption, grid operator, and current supplier. The data actually collected from you will depend on the nature of the inquiry.

These data are provided by you on a voluntary basis; this is neither statutorily or contractually prescribed nor required for concluding a contract. However, if you do not provide these data, VERBUND may not be able to process your inquiry appropriately.

3.2. What is our legal basis for processing personal data?
We lawfully process the data referred to in Section 3.1. on the basis of our legitimate interest according to Art. 6 (1) (f) GDPR, which aims at processing your request to the best of our ability. 

If your reason for contacting us is to conclude a contract, pre-contractual measures will additionally be lawfully processed on the basis of Art. 6 (1) (b) GDPR.


3.3. Purposes for which we process data
VERBUND processes the personal data referred to in Section 3.1 in order to execute your request.


3.4. Retention periods
We process your data to execute your inquiry and retain them for three months. We store data longer only if this is necessary to complete your inquiry and, furthermore, until the expiry of relevant limitation periods, legal retention periods, or until disputes, if any, have been resolved.  

Instead of erasing data, we can also anonymise data. In this case, any reference to you as an individual is irretrievably deleted. If we do this, we no longer have to erase data according to data protection laws.

3.5. Data recipients
We transfer data to third parties only where necessary for the compliance with (pre)contractual or legal obligations, for the safeguarding of our legitimate interests or based on your consent.

Data can be transferred to appointed service providers for processing operations according to Section 2.


4. Processing in the context of "placing an order in the webshop"

4.1. What kind of personal data will we process and what is their source?
When placing an order in the webshop on our website, you will provide us, depending on the chosen product, with the following data:
Title,  gender, first name, surname, address, date of birth, email address, phone number, invoice address, customer number, purchased products, payment modes, bank details, invoice details, data in respect of your energy consumption and data in respect of your facility (grid operator, meter point name, meter number, meter reading), any other data such as the name, address and customer name of a promoter. If you also register for VERBUND online services after placing your first order in the webshop, please also provide a user name and password.


4.2. What is our legal basis for processing personal data?
We lawfully process the data referred to in Section 4.1. according to Art. 6 (1) (b) GDPR for the performance of a contract.

These contact data are provided by you on a voluntary basis. However, if you do not provide these data, VERBUND may not be able to process your order in the webshop accordingly or only to a limited extent.

 
4.3. Purposes for which we process data
We process your data according to Section 4.1. for the purpose of order processing and thereafter for fulfilling the respective contractual obligations arising from placing the order in the webshop.

 

4.4. Retention periods

These data will be erased after termination of the contract, unless we must keep data under tax laws (for example according to § 212 of the Commercial Code (UGB) or §§ 124 et seq of the Federal Tax Code (BAO)), or as long as claims can be asserted from the contractual relationship. 


Instead of erasing data, we can also anonymise data. In this case, any reference to you as an individual is irretrievably deleted. If we do this, we no longer have to erase data according to data protection laws.

4.5. Data recipients
To store and host personal data, we use an It service provider (service provider pursuant to Section 2), who may also have access to personal data, following our orders and instructions, in order to be able to render the commissioned IT services.

Your data will not be transferred to any third parties for their own purposes without your permission.


5. Processing in the context of "energy supply contracts (electricity and gas supply contracts, photovoltaic supply contracts, rental contracts governing photovoltaic systems)"

5.1. What kind of personal data will we process and what is their source?

Data collected from the data subject (information according to Art. 13 GDPR):
If you enter into a contract with VERBUND for the supply of electricity or gas, we will process the following personal data which you provide to us when you enter into the contract, as well as data collected during the contract:

  • Master data such as title, gender, first name, surname, address, date of birth, email address, phone number, invoice address, customer number;
  • Contract data such as type of contract, products, tariff model, commitment period, lead time, payment terms, bank details, invoice data;
  • Facility data such as grid operator, metering point name, meter number;
  • Consumption data such as the level of energy consumption, consumption period, meter readings;
  • Any other data such as name, address and customer name of a promoter upon registration for the VERBUND online account, user name and password, or for customers that are also members of the jö Bonus Club, their web ID, refresh token as well as number of points Ös claim/credit note.

If you enter into a contract with VERBUND for the supply of electricity from photovoltaic systems, VERBUND will, in addition to the energy supply contract, also process the following data supplied by you at the time of concluding the contract: data of the photovoltaic system (performance in kWpeak, feed-in in kWh, commissioning date, previous current collector, case number of decree which recognises the system as green electricity system), VAT number, if any.

If you conclude a rental contract for a photovoltaic system, VERBUND will process the following personal data that you provided to us upon concluding the contract or are subsequently collected from you during performance on the current contract:

  • Master data such as title, gender, first name, surname, address, date of birth, email address, phone number, invoice address, customer number;
  • Data on your property: owner, type of property, age of the property, roof shape, roof incline, type of roof covering, number of floors, address, photos the property (general view, roof, meter boxes);
  • Contract data such as contract type, products, commitment period, terms of payment, bank details, invoice data;
  • Facility data such as grid operator, metering point name, meter number; Consumption data such as the level of energy consumption, consumption period, meter readings;
  • Any other data such as name, address and customer name of a promoter upon registration to the VERBUND online account, user name and password.

Data collected from other sources (information according to Art. 14 GDPR):
Prior to the conclusion of an energy supply or photovoltaic supply contract and during an active contractual relationship VERBUND uses the information you have provided in the pre-contractual stage (first name, surname, date of birth) to obtain information on your credit rating from Wirtschaftsauskunftei CRIF GmbH, Diefenbachgasse 35, A-1150 Vienna.

Some of the information indicated under the data categories "Facility data" and "Consumption data" (such as meter readings, amount of energy consumption and consumption period) are also collected by VERBUND via your grid operator during the process of changing energy supplier.


5.2. What is our legal basis for processing personal data?
We lawfully process the data referred to in Section 4.1. according to Art. 6 (1) (b) GDPR for the performance of a contract and for the compliance with legal obligations according to Article 6 (1) (c) GDPR. These obligations may arise in particular from the Electricity Management and Organisation Act, the Gas Management Act, the Ordinance on Change of the Electricity Supplier, the Commercial Code, the Green Electricity Act, and the Federal Energy Efficiency Act.

VERBUND has a legitimate interest according to Art. 6 (1) (f) GDPR to learn more about your credit standing and to obtain credit reports about you.

You provide your details on a voluntary basis; however, if you do not provide such data, VERBUND will not be able to process your request to conclude a contract accordingly.

 
5.3. Purposes for which we process data
We process your data according to Section 5.1. for the purpose of the conclusion, performance, amendment and termination of the contract with you, as well as for the purpose of billing. This also includes, in particular, the following activities:

  • Credit check before conclusion of a contract;
  • Carrying out a change of supplier in accordance with the Regulation on Changing Energy Supplier in the case of an energy supply contract;
  • Customer administration and invoicing (invoices are sent either by post or by email);
  • Optional use of the VERBUND online services via the VERBUND online account;
  • Customer support and marketing for our own benefit (see Section 6.)

5.4. Retention periods
These data will be erased after termination of the contract, unless we must keep data under tax laws (for example according to § 212 of the Commercial Code (UGB) or §§ 124 et seq of the Federal Tax Code (BAO)), or as long as claims can be asserted from the contractual relationship. 

Instead of erasing data, we can also anonymise data. In this case, any reference to you as an individual is irretrievably deleted. If we do this, we no longer have to erase data according to data protection laws.

 
5.5. Data recipients
We transfer data to third parties only where necessary for the compliance with (pre)contractual or legal obligations or for the safeguarding of our legitimate interests.

Data can be transferred to appointed service providers according to Section 2 or, where legally necessary, to other participants of the electricity or gas market (e.g. grid operators and suppliers of energy in the context of changing suppliers), and to authorities and public agencies (e.g. tax authorities).



6. Processing in the context of "customer support and marketing for our own benefit"

6.1. What kind of personal data will we process and what is their source?

Data collected from the data subject (information according to Art. 13 GDPR):

We will collect the following data directly from the customer or take these from the processing operations carried out in the context of "placing orders in the webshop" and "energy supply contracts (electricity and gas supply contracts, photovoltaic supply contracts, rental contracts governing photovoltaic systems)" (see Sections 4.1. and 5.1.).

In addition, we collect, for example, the following documentation data from transactions and service inquires made by you: date of inquiry/transaction, discussion notes, email correspondence.

We also collect different data directly from you from several sources (e.g. via voluntary customer surveys, data on your living situation such as type of residence, size of household, living space, heating system) which, taken in isolation, are not personal data and will turn into personal data collected by VERBUND only when combined with other data and resulting analyses. 

Data collected from other sources (information according to  Art. 14 GDPR):

We also collect personal data on prospects via commercially licensed rating agencies. Based on mathematical-statistical models, VERBUND creates a customer profile which allows us to create personalised offers based on your interests (see Section 6.3.).


6.2. What is our legal basis for processing personal data?
VERBUND has a legitimate interest (Art. 6 (1) (f) GDPR) in sending direct marketing materials based on these personal data in order to reach its customers in the best way and to adjust its marketing strategies accordingly. You do not have to actively seek information about our special offers and new products and services; instead, we will provide this to you. The data processing on the legal basis of legitimate interest is carried out with minimal intensity of intervention: neither will automated decision-making take place according to Art. 22 GDPR, which has legal effect on you or similarly significantly affects you, nor will profiling take place with increased intensity of intervention. We collect, store and use only data that clearly match your preferences based on your purchases and inquiries.

VERBUND will send direct mail for marketing purposes in compliance with the requirements laid down in § 107 of the Telecommunications Act 2003 (TKG 2003). 

VERBUND also uses your data on the legal basis of legitimate interest to match them with internal customer segments, in order to be able to send you direct mail offering value added personalised and customised products and services tailored to your consumption pattern, to invite you to participate in contests (see Section 7.) and to analyse customer satisfaction (see Section 6.3.).

Data are lawfully processed for extended, demand-orientated marketing according to Art. 6 (1) (a) GDPR. Data are processed for this purpose only if you have given your consent, which you can provide voluntarily in the course of placing an order in the webshop, when concluding a contract or via the VERBUND online services. Consenting to the processing of your data for this purpose is not mandatory for concluding or performing a contract.


6.3. Purposes for which we process data

Direct marketing and customer segmentation: 

We use the personal data referred to in Section 5.1. on the basis of our legitimate interest (Art. 6 (1) (f) GDPR) for the following purposes:

  • For direct marketing to send you general information and offers in connection with the VERBUND products and services and product innovations (especially in the fields of mobile telephony, internet TV, etc.) by post and - if we have your consent according to § 107 Telecommunications Act 2003 (TKG 2003), as amended, - also via email or text message or by phone.
  • To classify customers into segments in a minimally invasive way in order to be able to offer you customised and personalised value-added products and services tailored to your consumption pattern based on direct marketing measures. For the purpose of customer segmentation, we analyse data processed in the context of "placing orders in the webshop", "energy supply contracts (electricity and gas supply contracts, photovoltaic supply contracts, rental contract governing photovoltaic systems)" (see Sections 4. and 5.) using different statistical methods and by integrating aggregated socio-demographic data. Analysis means to calculate probabilities on the basis of the matched data with the aid of automated analysis models, e.g. your interest in gas products based on which we will select personalised recommendations and offers. Furthermore, these results are used to create personalised customer profiles to gain long-term knowledge about the needs and interests of customers. 
  • To process these data along with data obtained from commercially licensed rating agencies according to § 151 Commercial Code (GewO). Your personal data VERBUND has collected according to Sections 4.1 and 5.1. and the customer segments created on this basis will also be merged with data of third parties (e.g. address data base providers and direct marketing firms) that can also constitute personal data (e.g. socio-demographic data per customer) to improve the data base and to analyse customer behaviour. The merging of such personal data allows us to integrate into our analysis, for example, a customer’s current stage of life, the size of a community, as well as the purchasing power.
  • Customer satisfaction analyses.

As a whole, VERBUND is taking these measures to give you a better offer by focusing its product range on your needs,

  • so that we can send you personalised offers,
  • personalising communication with you, so that you can find those offers that fit your needs and get less advertising,
  • simplifying processes such as the conclusion of contracts or online orders, so that you get what you want more quickly.

Extended marketing measures with personalised (profiled) offers:

If you have also given VERBUND your consent (Art. 6 (1) (a) GDPR) to additional marketing measures, we will process your data in accordance with Section 5.1. also in order to offer you differentiated (profiled) products on the basis of the customer profiles created. 
This type of data processing is profiling according to Art. 4 (4) GDPR with increased intervention intensity. Target group selections are made from the created customer profiles in order to provide you with individualised and differentiated advertising and marketing measures as well as offers and to develop product optimisations by means of aggregated analyses.

Your consent to this processing is voluntary and can withdraw it at any time and free of charge with effect for the future (see Section 6.6.). Even if you withdraw your consent, the lawfulness of processing operations carried out until you have withdrawn your consent shall not be affected.

6.4. Retention periods
After termination of our business relationship, VERBUND will use your personal data for up to 3 years after you last contacted us for the purpose of VERBUND’s own marketing measures and in order to send you advertising materials on VERBUND’s own activities and products and to solicit business in respect of VERBUND’s own product offer, unless you have previously objected to the use of your data for these purposes. We will erase your data 3 years after you last contacted VERBUND or earlier, if you have objected to such use. 

Instead of erasing data, we can also anonymise data. In this case, any reference to you as an individual is irretrievably deleted. If we do this, we no longer have to erase data according to data protection laws.

6.5. Data recipients
We transfer data to third parties only where necessary for the compliance with (pre)contractual or legal obligations, for the safeguarding of our legitimate interests or based on your consent.

Data can be transferred to appointed service providers for processing operations according to Section 2 or to companies based on your consent.

6.6. Right to object and withdrawal of consent

You can object at any time to the processing of such data for the purposes of direct marketing, which we base on our legitimate interest (see Section 10.).

You can exercise your right to withdraw your consent at any time without giving reasons, with effect for the future, by sending a letter or email to the following contact details or by calling the phone number provided below. You will not incur any expenses if you exercise this right.
Postal address: VERBUND AG, Am Hof 6a, 1010 Vienna
Email: datenschutz@verbund.com
Service line: 0800 210 210


7. Processing in the context of "Participating in contests"

7.1. What kind of personal data will we process and what is their source?
We will process the following personal data which you provide to us when you participate in contests: information about your such as gender, title, name, address, phone number and/or email address and information related to the contest.

You provide these data on a voluntary basis; this is neither statutorily nor contractually required. However, if you do not provide these data, you will not be able to participate in the contest.


7.2. What is our legal basis for processing personal data?
We lawfully process the data referred to in Section 7.1. according to Art 6 (1) (b) GDPR and therefore for the performance of a contract or pre-contractual measures. The storage and processing of the data is required to process the contest and to inform you about any prizes.

Our legitimate interest according to Art. 6 (1) (f) GDPR consists of processing the contest for you as well as possible, contacting you about the contest and subsequently aligning our marketing strategy; this forms the additional legal basis for the processing of your data for contests.

If your data should be published in the event of a win, we will obtain your consent to do so in accordance with Art. 6 (1) (a) GDPR.

VERBUND will send direct mail for marketing purposes in compliance with the requirements laid down in § 107 of the Telecommunications Act 2003 (TKG 2003). If you have granted your consent for us to send information by email related to the contest (newsletter), the legal basis for the processing of the data for this purposes is Art. 6 (1) (a) GDPR.


7.3. Purposes for which we process data
We process your data according to Section 7.1. for the purpose of the conclusion and performance of the contract with you, as well as for the purpose of billing.  If you have granted us consent to send you information by email to process your data, then the data listed under Section 7.1. will also be processed for this purpose.

7.4. Retention periods
We will process your data for as long as this is necessary to process the contest, after which they will be immediately erased, unless the data have to be processed beyond the statutory retention period or you have given us your consent to send you information by email.
 
Instead of erasing data, we can also anonymise data. In this case, any reference to you as an individual is irretrievably deleted. If we do this, we no longer have to erase data according to data protection laws.


7.5. Data recipients
We transfer data to third parties only where necessary for the compliance with (pre)contractual or legal obligations, for the safeguarding of our legitimate interests or permissible within the scope of granted consent.

Data can be transferred to appointed service providers for processing according to Section 2 or to companies in accordance with the granted consent.


8.   Processing in the context of "customer survey for market research purposes"
 
8.1.  What kind of personal data will we process and what is their source?
Should you, as a customer of VERBUND, take part in a voluntary survey for market research purposes, we will, depending on the type of customer survey, process personal and communication-related master data (gender, title, name, address, email address), product and contract-related master data (products purchased, energy consumption, system number, customer number, duration of the customer relationship, terms of payment), any reaction data to marketing campaigns (customer contact points, participation in promotions, Eco-Club participation, number of customer bonuses) as well as other survey-specific data.


8.2.  What is our legal basis for processing personal data?
The legal basis for the processing of data under Section 7.1. is Art. 6 (1) (a) GDPR and thus your consent to the voluntary participation in the customer survey. 

8.3.  Purposes for which we process data
We use the personal data referred to in Section 8.1. for the purpose of processing the customer survey and market research.

8.4.  Retention periods
We will process your data for as long as this is necessary to process the customer survey and anonymise it immediately after the end of the customer survey. In this case, any reference to you as an individual is irretrievably deleted. If we do this, we no longer have to erase data according to data protection laws.

8.5.  Data recipients
We transfer data to third parties only where necessary for the compliance with (pre)contractual or legal obligations, for the safeguarding of our legitimate interests or based on your consent.

Data can be transferred to appointed service providers for processing according to Section 2 or to companies based on your consent.

9.   Processing in the context of “newsletter”

9.1.  What kind of personal data will we process and what is their source?
If you subscribe to a newsletter of VERBUND, we will process information about your person such as gender, title, name, address as well as your contact details such as telephone number and/or email address.

The provision of these data by you is voluntary. However, if you do not provide the data, we will be unable to send you a newsletter.

9.2.  What is our legal basis for processing personal data?
The legal basis for the processing of data pursuant to Section 9.1. is Art. 6 (1) (a) GDPR and therefore your consent to receive the newsletter. 

Your consent may be withdrawn at any time without reason and with effect for the future by letter, email or phone without further costs to be paid to VERBUND:

Postal address: VERBUND AG, Am Hof 6a, 1010 Vienna
Email address: datenschutz@verbund.com
Serviceline: 0800 210 210


9.3. Purposes for which we process data
 The personal data listed under Section 9.1. will be processed by VERBUND for the purpose of sending information about products and services of VERBUND.


9.4.  Retention periods
 Your data will be processed for as long as you continue to receive the newsletter.

9.5.  Data recipients
The data will only be forwarded to third parties where required for the fulfilment of (pre-)contractual or statutory obligations, where justified for the maintenance of our legitimate interests, or where permitted within the scope of granted consent.

The data may be sent to commissioned service providers for order processing pursuant to Section 2. or to companies pursuant to granted consent.

10.   Your rights

10.1.  Right to information
You have the right to obtain information from us on all your data processed by VERBUND. You have the right to obtain information as to whether your personal data will be transferred to a third state or to an international organisation. In this regard, you may request information on whether we have provided appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer of your data.

10.2.  Right to rectification and right to restriction of processing
You have the right to obtain the rectification of inaccurate data and the right to have incomplete data completed. Under certain circumstances, for example if the accuracy of data is contested, you have the right to obtain the restriction of processing; in this event, data may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

10.3.  Right to data portability
You have the right to request that VERBUND transmit to you or to a third party nominated by you, where technically feasible, a copy of your data in a structured, commonly used and machine readable format. Furthermore, you have the right to transmit such data to another controller without hindrance from the controller to which the data have been provided, whereby
(1) the processing is based on consent pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) or on a contract pursuant to Art. 6 (1) (b) GDPR; and
(2) the processing is carried out by automated means.

In exercising this right to data portability, you also have the right to have the personal data transmitted directly from one controller to another, where technically feasible. This right shall not adversely affect the rights and freedoms of others.

10.4.  Right to erasure

You have the right to obtain erasure of data under certain circumstances, such as if the data have been unlawfully processed.


If you have exercised the right to rectification, erasure or restriction of processing vis-à-vis VERBUND, we are obliged to communicate any rectification or erasure of data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.

10.5.  Right to object
You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on Art. 6 (1) (e) or (f) GDPR.

In this case, VERBUND will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

10.6.  Right to withdraw consent
You have right to withdraw your consent at any time without giving reason and with effect for the future by letter, email or telephone, and without further costs to VERBUND.

Postal address: VERBUND AG, Am Hof 6a, 1010 Vienna
Email address: datenschutz@verbund.com
Service line: 0800 210 210

Even if you withdraw your consent, the lawfulness of processing operations carried out until you have withdrawn your consent shall not be affected.

10.7.  Right to complain to the supervisory authority
Notwithstanding any other remedies, if you feel that your personal data were unlawfully processed, you may lodge a complaint with the national supervisory authority in your place of residence. In Austria, this supervisory authority is the Data Protection Authority.


As at: 18/8/2021

The protection of your personal data is of great importance to VERBUND Energy4Business GmbH (hereinafter "VERBUND"). We therefore comply with all applicable laws relating to the protection, lawful handling and confidentiality of personal data, data security, in particular the Austrian Data Protection Act, as amended (Datenschutzgesetz - DSG) and the General Data Protection Regulation ("GDPR"). This document describes which personal data we will process when you visit our website at www.verbund.com ("website").

     

  1. Name and address of the controller
    2.

    The controller for the processing of your personal data according to data protection laws is:

    VERBUND Energy4Business GmbH
    Am Hof 6a
    1010 Vienna
    Phone: +43 (0)50313-0
    Email: business@verbund.com

    You can email the Data Protection Officer at datenschutz@verbund.com.

2.  Data processing "VISION-Website"

    2.1 Scope of processing of personal data

       

    We automatically collect the following personal data when you use our VISION website:
  • Date and time when you visit a page on our website
  • Data of your terminal device (device-ID)
  • IP address
  • Name and version of your browser
  • Session ID
  • Certain cookies (see Section 6. "Cookies").

       

      2.2. Lawfulness of processing of personal data

      We process data in connection with your use of our VISION website on the basis of the requirement to perform a contract according to Art. 6 (1) (b) GDPR and based on our legitimate interest according to Art. 6 (1) (f) GDPR, which consists in making our website user friendly and protecting our VISION website against attacks.

      2.3. Purposes for which we process data

       

    We process your data in connection with your visit of our VISION website for the following purposes:
  • to make our website and its functionality available to you and to further improve and develop this website;
  • to create usage statistics;
  • to detect, prevent, and investigate attacks on our website.

 

      2.4. Retention periods

      We will basically retain your data related to the use of the VISION website for the duration of the existing contractual relationship and also during the retention periods prescribed by law. We store data longer only if this is necessary to examine detected attacks on our website and, furthermore, until the end of relevant limitation periods, legal retention periods, or the termination of disputes, if any.

       

      2.5. Data recipients

      We regularly use IT service providers to operate and manage the VISION website. These providers may have access to personal data on our behalf and on our instruction in order to provide the commissioned IT services.

Your data will not be transferred to third parties for their own purposes without your consent.

 

    3. Processing to "solicit and perform energy trading transactions"

      3.1. Scope of processing of personal data

      We collect and process the following personal data which you disclose to us when you conclude an energy trading transaction or a similar contract and, furthermore, during the performance of the contract: company name (especially sole proprietor), academic degree, sex, first name, surname, address, email address, phone number, content of telephone conversations, IP address, credit worthiness data, CDD data (incl. negative media coverage), sanction lists data (when needed, date of birth, passport number, nationality), payment terms, bank details, invoice data, metering points of your facility, registry number, EIC, shipper code, VAT number, ACER code and LEI.

      Prior to the conclusion of a contract and during an active contractual relationship VERBUND uses the information you have provided and additional data we have collected to obtain information on your credit rating from Moody’s or the credit rating agencies KSV1870 and/or Creditreform, as well as further information about you from Factiva (Dow Jones) and/or Bureau van Dijk (Compliance Catalyst).

      3.2. Lawfulness of processing of personal data

      We lawfully process the data referred to in Section 3.1. according to Art. 6 (1) (b) GDPR for the performance of a contract and for the compliance with legal obligations according to Art. 6 (1) (c) GDPR. These obligations may arise in particular from the Electricity Management and Organisation Act, the Gas Management Act, the Commercial Code, the Green Electricity Act, the Federal Energy Efficiency Act, the EU regulations, such as sanctions lists, REMIT, EMIR, MAR, and MiFID.

      VERBUND has a legitimate interest according to Art. 6 (1) (f) GDPR to learn more about your credit standing and integrity prior to the conclusion of a contact and during the existing contractual relationship.

      You provide information on a voluntary basis; however, if you do not provide such data, you will not fulfil the requirements which are necessary for the conclusion and processing of a contract by VERBUND.

      3.3. Purposes for which we process data

      We process your data according to Section 3.1. for the purpose of the conclusion, performance, amendment and termination of the contract with you, as well as for billing purposes.

      3.4. Retention periods

      These data will be erased after termination of the contract, unless data are needed longer according to legal retention periods (such as those according to § 212 of the Commercial Code (UGB) or §§ 124 et seq of the Federal Tax Code (BAO)), or as long as claims can be asserted from the contractual relationship.

      3.5. Data recipients

       

               We transfer data to third parties only where necessary for the compliance with (pre)contractual or legal obligations or for the safeguarding of our legitimate interests.

    Data can be transferred to appointed service providers or, where legally necessary, to other participants of the energy market (e.g. grid operators), and to authorities and public agencies (e.g. regulatory authorities or fiscal authorities).

               

    4. Cookies

    The VISION website of VERBUND uses cookies. Cookies are tiny text files that are downloaded onto your terminal device (e.g. computer, smartphone or tablet computer) when you visit our website. Cookies help the website remember certain entries and settings (such as language or font size) for a certain period; it is therefore not necessary that you readjust these settings when you visit the website again. We use cookies to provide you with the best possible service on our website or to display content tailored to your needs. Cookies allow us to count the number of visits on our website and identify the pages visited.

    You may generally accept the use of cookies on our website and thereby benefit from the full functionality of the website. You can withdraw your general consent at any time by controlling and/or deleting cookies at your discretion. If you want to learn more on how to control cookies, please go to https://www.aboutcookies.com. You can delete all cookies stored on your computer and adjust the settings of most browsers to block cookies. You can also disable only some cookies. If you disable the use of all or even only some cookies (single opt-out), you may not be able to benefit from the full functionality of our website.

     

      4.1. Which cookies do we use?

      The VERBUND website uses first-party-cookies (especially all absolutely necessary cookies) as well as third-party-cookies (such as marketing cookies). Some of the cookies we use do not contain personal data, that is to say information relating to an identifiable or identified individual (e.g. name, IP address, address and location data). Other cookies or website technologies (such as plug-ins), however, process personal data. In this case, you may object to processing by single opt-out (see below). Furthermore, you can also adjust certain settings of a provider (e.g. Google) to block certain cookies (see below).

      The categories of cookies described below are first-party cookies, which will be sent and read exclusively by the VERBUND domain:                

      4.2. Cookies which are necessary to operate the website

      VERBUND uses cookies, which are necessary to run the website https://vision.verbund.com/ and to make available its services, applications and functions. This includes technologies that allow you to access the website, services, applications and functions and which are necessary to verify the website’s functionality, to prevent fraud, and to improve security. These cookies are essential for your use of the website’s services. The services cannot function properly without these cookies. These Cookies do not contain any personal data or personal information about you. Information we collect from cookies does not allow us to identify an individual. These cookies are only stored for as long as absolutely necessary for the services, thus regularly until the end of an online session or until you close your browser (session cookies).

       

      Cookie

      Description

      Retention period

      ASP.NET_SessionId

      Standard IIS session cookie to identify the user

      Session cookies that are deleted when you close your browser

      TempCookie

       

      Random GUID value: used for session identification between Sitecore and IdentityProvider Server

      verbund#country

       

      Country of the current user (https://sitecore.namics.com/2015/03/13/sitecore-cookies/, German only)

      verbund#lang

       

      Language of the current user (https://sitecore.namics.com/2015/03/13/sitecore-cookies/, German only)

      SID

       

      Session ID of the registered user in key accounts platform

      grosskunden#country

       

      Country of the current user

      grosskunden#lang

      Language of the current user

      idsrv.xsrf

      Antiforgery Token (https://en.wikipedia.org/wiki/Cross-site_request_forgery)

      idsrv.clients

      Saves the clients for which the user is registered

      SignInMessage.XXX

      The contextual information passed to the authorise endpoint. (https://identityserver.github.io/Documentation/docsv2/advanced/userService.html)

       

       

      4.3. Functional cookies

      VERBUND also uses functional cookies, which allow you to save and use stored searches and similar functions (e.g. selected language). These cookies are stored also after you close an internet session (permanent cookies) and are available again when you visit the website again to enhance your use of the website. Some of these cookies process your personal data to make available the functionalities to you. However, we do not use these data to identify you as an individual.

       

      Cookie

      Description

      Retention periods

       

      basketid

      Basket allocation

      1 year

      NSC_MCwtsw-xxx_wc-ofv-TTM

      Saves the IP address and the webserver port to which the client is transferred (see https://docs.citrix.com/en-us/netscaler/12/load-balancing/load-balancing-persistence/http-cookie-persistence.html)

      2 minutes

      idsrv

      If you have checked the "keep me logged in" functionality persistently. Otherwise, when you close your browser.

      idsrv.session

      If you have checked the "keep me logged in" functionality persistently. Otherwise, when you close your browser.

      idsrv.username

      Saves the last user name for preassignment in login

      1 year

       

       

      4.4. Performance cookies

      VERBUND currently does not use any analytic cookies to analyse the use or to monitor the performance of the VISION website.

      The following third-party cookies are transmitted and read out by domains of other service providers:

       

                     

      4.5. Web analytics cookies

      Google Analytics

      VERBUND uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics also uses cookies to analyse your use of the website. Information generated by the cookies on the use of this website is transmitted to and stored by a Google server in the United States. Please note that the code "gat._anonymizeIp();" was added to this website to guarantee the anonymisation of IP addresses. The IP addresses of users are therefore truncated on this website before they are stored on the Google servers (IP masking). The full IP address is therefore not transmitted to a Google server in the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of VERBUND, Google will use this information for the purpose of evaluating your use of our website, for compiling synthesis reports on website activity for website operators, and for the purpose of providing other services relating to website activity and internet usage.

      You can adjust the settings of your browser to prevent the installation of cookies ("browser add-on"); please note, however, that if you do this, you might not be able to benefit from the full functionality of this website.

      Furthermore, you may download and install the browser plugin provided below to prevent the collection of data relating to your use of this website generated by the cookie (including your anonymised IP address) to Google and the processing of such data by Google. The current link is available at https://tools.google.com/dlpage/gaoptout?hl=en-GB.

      More information on Google’s terms of use and data privacy policy is available at http://www.google.com/analytics/terms/gb.html or under http://www.google.com/intl/en/analytics/privacyoverview.html (German only).

       

      4.6. Deactivation of cookies:

       

    You can also adjust the settings of your browser to generally block all cookies. If you want to learn more on how to control cookies, please go to https://www.aboutcookies.com.

    Please use the following links if you want to learn more on how to block cookies in all common browsers:


    • Mozilla Firefox:     https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    • Internet Explorer: https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

    • Google Chrome: https://support.google.com/accounts/answer/61416?hl=en

    • Safari: https://support.apple.com/kb/PH17191?locale=de_AT&viewlocale=en_US

     

    You can delete all cookies stored on your computer and adjust the settings of most browsers to block cookies. However, please note that if you do this, you may not be able to use the full functionality of this website. In this case, you might have to adjust some settings manually whenever you visit this website and accept that some functions might not work properly.

     

    5. Local storage

    We use Local Storage Technology (also called "Local Data" and "Local Storage") to adjust the VISION website to your personal needs and use. Data are stored locally in your browser’s cache and will remain there and can be read out even after you close the browser window or the program, unless you delete the cache.

    Local storage allows us to store your preferences in connection with the use of the VISION website on your computer, and you may use these without having to log in.

    Data stored in local storage cannot be accessed by third parties and are not transmitted to third parties or used for purposes of advertising.

    You can adjust the settings of your browser if you want to block the use of the local storage functions. These settings will also give you an overview of data saved in local storage. Browser extensions are available for more information (e.g. Firebug and Fire Storage Plus! for Firefox; Storage Area Explorer for Chrome).

    You can manage local storage content via the "History" or "Local Data" settings, depending on your browser.

     

    6. Rights of the data subject

    6.1. Right to information

      You have the right to obtain information from us on all your data processed by VERBUND. You have the right to obtain information as to whether your personal data will be transferred to a third state or to an international organisation. You may demand information in this context on whether we have provided appropriate safeguards according to Art. 46 GDPR in connection with the transfer of your data.

      6.2. Right to rectification and right to restriction of processing

      You have the right to obtain the rectification of inaccurate data and the right to have incomplete data completed. Under certain circumstances, for example if the accuracy of data is contested, you have the right to obtain the restriction of processing; in this event, data may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

      6.3. Right to data portability

You have the right to request that VERBUND transmit to you or to a third party nominated by you, where technically feasible, a copy of your data in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit such data to another controller without hindrance from the controller to which the data have been provided, whereby        

    (1) the processing is based on consent pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) or on a contract pursuant to Art. 6 (1) (b) GDPR; and
    (2) the processing is carried out by automated means.

In exercising this right to data portability, you also have the right to have the personal data transmitted directly from one controller to another, where technically feasible. This right shall not adversely affect the rights and freedoms of others.

 

6.4. Right to erasure

      You have the right to obtain erasure of data under certain circumstances, such as if the data have been unlawfully processed.

      The so-called "right to be forgotten" is not applicable, because VERBUND will not publish your personal data under any circumstances.

      If you have exercised the right to rectification, erasure or restriction of processing vis-à-vis VERBUND, we are obliged to communicate any rectification or erasure of data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.

      6.5.  Right to object
      You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on Art. 6 (1) (e) or (f) GDPR.

      In this case, VERBUND will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

      6.6.  Right to withdraw consent
      You have right to withdraw your consent at any time. Even if you withdraw your consent, the lawfulness of processing operations carried out until you have withdrawn your consent shall not be affected.

      6.7.  Supervisory authority
      Notwithstanding any other remedies, if you feel that your personal data was unlawfully processed, you may lodge a complaint with the national supervisory authority in your place of residence. In Austria, this supervisory authority is the Data Protection Authority.
       
       

     

    As at: 25/5/2018

     

    We would like to inform you below how VERBUND AG processes your personal data.

    I. Name and address of the controller

    VERBUND AG has implemented the "Lumesse TalentLink" tool of Lumesse GmbH to process your job application. This tool allows you to apply for a position with VERBUND AG or with any affiliate of VERBUND AG according to Section 1.6. ("affiliates") via this platform at www.verbund.com or provide the job application information directly in the web interface. VERBUND AG is entrusted with managing human resources for these affiliates and therefore organises the job application process and the platform centrally for these affiliates.

    The controller of your job application data is therefore VERBUND AG, Am Hof 6a, 1010 Vienna, T +43 (0)50313-0, E information@verbund.com, jointly with the relevant affiliate if you have applied to any of the affiliates listed in Section 1.6.

    You can email the Data Protection Officer at datenschutz@verbund.com

    II. Individual processing operations

    1. Processing in the context of the "job application process"

    1.1. What kind of personal data will we process?

    We process certain personal data that VERBUND AG needs to handle your application: form of address, first name and surname, address, phone number, email address, education, desired gross annual salary, earliest possible entry date, and information on how you became aware of the vacancy are mandatory fields.

    You provide this information on a voluntary basis. However, if you do not complete the mandatory fields and provide the required information, we might not be able to process your application, because certain information about you is necessary to assess your suitability for the position.

    You can complete the other non-mandatory fields and disclose your date of birth, academic degree, nationality, CV or other sensitive data (such as religious denomination) voluntarily, and you may upload the corresponding documents. VERBUND and the affiliate to which your application is addressed will then process such data for the same purpose as data provided in mandatory fields.

    We would like to point out that you will not be asked to provide us with particularly sensitive data within the scope of the online application. In the event that you provide such information voluntarily and without being requested to do so, you agree that such data may be processed and used for the purposes set out above.

    1.2. What is our legal basis for processing personal data?

    We lawfully and jointly process a job applicant’s data according to Art 6 (1) (b) GDPR for the performance of a contract or in order to take steps prior to entering into the contract. By submitting your application, you are submitting a request to process your job application data in the context of your application. This requires us to carry out the processing operation described above.

    As far as the processing of data provided voluntarily (including data worthy of special protection) is concerned, we will base the processing on your consent within the meaning of Art. 6 (1) (a) in conjunction with Art. 9 (2) (a) GDPR.

    If you send us an unsolicited application and do not apply for a specific position, we will process your data only with your consent (Art. 6 (1) (a) GDPR).

    1.3. Purposes for which we process data

    VERBUND AG and the affiliate that has advertised the position for which you have applied will collect, keep and process the data an applicant has provided via the platform only in order to handle your application, to include you in the application process and to fill the post for which you have applied. The platform is supported and organised by VERBUND AG. VERBUND AG and the affiliate to which you have sent your application share the processing of data during the application process.

    If you have sent an unsolicited application, VERBUND AG will store your job application data for a period of 12 months in a candidate pool and will transfer your data to the relevant affiliate if there is a vacancy.

    All requests relating to data protection laws should be addressed to VERBUND AG.

    1.4. Retention periods

    We will store your personal data by electronic means during the application process and then as long as you are entitled to lodge claims due to your application. In accordance with the provisions of the General Act on Equal Treatment, your data will in any case be stored for a period of six months after completion of the application procedure.

    If you have given your consent to the processing of certain data, we will erase your data earlier in case you should withdraw your consent.

    You can withdraw your consent at any time, with effect for the future, without giving any reasons. You can exercise this right orally or by sending a letter or email to VERBUND AG or to the relevant VERBUND AG affiliate.

    1.5. Data recipients

    Lumesse GmbH operates the recruitment platform as software-as-a-service. Lumesse GmbH is therefore a processor that may have access to personal data on our behalf and on our instruction in order to provide the commissioned IT services. Data are stored and hosted in Frankfurt, Germany.

    Lumesse GmbH uses Amazon Web Services, Inc. in Seattle as another processor that provides IT services. Amazon Web Services, Inc. is certified according to the EU-US Privacy Shield Framework.

    Your data will only be transferred to processors with whom a processing contract exists.

    Without your consent, your data will not be transferred to third parties or to other affiliates that are not joint controllers to be used for their own purposes.

    1.6. List of affiliates (joint controllers)

    • VERBUND AG, Am Hof 6a, 1010 Vienna, T +43 (0)50313-0,
    • VERBUND Hydro Power GmbH, Europaplatz 2, 1150 Vienna, T +43 (0)50313-0,
    • VERBUND Green Power GmbH, Am Hof 6a, 1010 Wien, T +43 (0)50313-0,
    • VERBUND Energy4Customers GmbH, Erdberger Lände 26A, 1030 Wien, T +43 (0)50313-0,
    • VERBUND Energy4Business GmbH, Am Hof 6a, 1010 Vienna, T +43 (0)50313-0,
    • VERBUND Services GmbH, Am Hof 6a, 1010 Vienna, T +43 (0)50313-0,
    • VERBUND Tourismus GmbH, Europaplatz 2, 1150 Vienna, T +43 (0) 50313-0
    • VERBUND Thermal Power GmbH, Kraftwerkstraße 1, 8410 Fernitz-Mellach, T +43 (0)50313-0,
    • VERBUND Umwelttechnik GmbH, Lakeside B06b, 9020 Klagenfurt am Wörthersee, T +43 (0)50313-0
    • Ennskraftwerke Aktiengesellschaft, Resthofstraße 2, 4400 Steyr, T +43 (0)7252 81122-0
    • Grenzkraftwerke Gesellschaft mit beschränkter Haftung, Münchner Straße 48, 84359 Simbach, T +49 (0)8571 609-0
    • VERBUND Energy4Business Germany GmbH, Sonnenstraße 17, 80331 Munich, T +49 (0)89 89056-0
    • VERBUND Innkraftwerke Deutschland GmbH, Innwerkkanal, 84513 Töging am Inn, T +49 (0) 8631 39-0
    • Innwerk AG, Schulstraße 2 84533 Stammham, +49 (0)8678 988922750
    • smart Energy Personal GmbH, Dietrichgasse 27/3.OG, 1030 Wien, +43 (0) 153 152 51978

    2. Processing in the context of the "candidate pool"

    2.1. What kind of personal data will we process?

    We keep your job application data (see Section 1.1) in a candidate pool that VERBUND can use to search for qualified applicants in case a vacancy arises with a VERBUND AG affiliate.

    2.2. What is our legal basis for processing personal data?

    We lawfully process your data in this case according to Article 6 (1) (a) GDPR and therefore based on your consent.

    2.3. Purposes for which we process data

    If you separately consent that we keep your data in our candidate pool after we have not hired you for a position you have applied for, we must store your job application data so that we can inform you should there be a suitable vacancy for you at any of our affiliates later on.
    VERBUND will transfer your job application data to the relevant affiliate that can offer you a suitable position and will then contact you.

    2.4. Retention periods

    We will retain your data in our candidate pool for a period of 12 months, unless you withdraw your consent already earlier.

    On the basis of the provisions of the General Act on Equal Treatment, your data will in any case be retained for a period of six months from the end of the application procedure.

    You can withdraw your consent at any time, with effect for the future, without giving any reasons. You can exercise this right orally or by sending a letter or email to VERBUND AG or to the relevant VERBUND AG affiliate.

    2.5. Data recipients

    Subject to your consent, we will transfer your job application data to the relevant affiliate if there is a vacancy.

    3. Rights of the data subject

    3.1. Right to information and access of data

    You have the right to obtain information from us on all your data processed by VERBUND. You have the right to obtain information as to whether your personal data will be transferred to a third state or to an international organisation. You may demand information in this context on whether we have provided appropriate safeguards according to Article 46 GDPR in connection with the transfer of your data.

    3.2. Right to rectification and right to restriction of processing

    You have the right to obtain the rectification of inaccurate data and the right to have incomplete data completed. Under certain circumstances, for example if the accuracy of data is contested, you have the right to obtain the restriction of processing; in this event, data may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

    3.3. Right to data portability

    You have the right to request that VERBUND transmit to you or to a third party nominated by you, where technically feasible, a copy of your data in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit such data to another controller without hindrance from the controller to which the data have been provided, where

    (1) the processing is based on consent pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) or on a contract pursuant to Art. 6 (1) (b) GDPR and

    (2) the processing is carried out by automated means.

    In exercising this right to data portability, you also have the right to have the personal data transmitted directly from one controller to another, where technically feasible. This right shall not adversely affect the rights and freedoms of others.

    3.4. Right to erasure

    You have the right to obtain erasure of data under certain circumstances, such as if the data have been unlawfully processed.

    The so-called "right to be forgotten" is not applicable because VERBUND will not publish your personal data under any circumstances.

    If you have exercised the right to rectification, erasure or restriction of processing vis-à-vis VERBUND, we are obliged to communicate any rectification or erasure of data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.

    3.5. Right to object

    You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on Art. 6 (1) (e) or (f)  GDPR. 

    In this case, VERBUND will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

    3.6. Right to withdraw consent

    You have the right to withdraw your data privacy consent at any time. Even if you withdraw your consent, the lawfulness of processing operations carried out until you have withdrawn your consent shall not be affected.

    4. Supervisory authority

    Notwithstanding any other remedies, if you feel that your personal data were unlawfully processed, you may lodge a complaint with the national supervisory authority in your place of residence. In Austria, this supervisory authority is the Data Protection Authority.


    Last update: 10/21/2020

     

    VERBUND is committed to the protection of your personal data. We therefore comply with all applicable laws relating to the protection, lawful handling and the confidentiality of personal data, and the data security, including but not limited to the General Data Protection Regulation ("GDPR"). We would therefore like to inform you which personal data we will process when you visit an area which VERBUND monitors via video surveillance. The sign directly mentions the controller of the video-surveyed area.

    1. Name and address of the controller

    Depending on the video-surveyed area (location), the controller of your personal data according to data protection laws is:

     

    VERBUND AG

    Am Hof 6a

    A-1010 Vienna

    Phone: +43 (0)50313-0

    Email: information@verbund.com

     

    VERBUND Hydro Power GmbH

    Europaplatz 2

    A-1150 Vienna

    Phone: +43 (0)50313-0

    Email: information@verbund.com

     

    VERBUND Tourismus GmbH

    Europaplatz 2

    A-1150 Vienna

    Phone: +43 (0)50313-0

    Email: information@verbund.com

     

    Innwerk AG

    Schulstraße 2

    D-84533 Stammham

    Phone: +49 (0)8678 988922750

    Email: information@verbund.com

     

    Österreichisch-Bayrische Kraftwerke AG

    Münchner Straße 48

    D-84359 Simbach am Inn

    Phone: +49 (0) 8571 9140-00

    Email: information@verbund.com

     

    Donaukraftwerk Jochenstein AG

    Innstraße 121

    D-94036 Passau

    Phone: +49 (0) 8591 916-0

    Email: information@verbund.com

     

    VERBUND Thermal Power GmbH & Co KG

    Kraftwerkstraße 1

    A-8410 Fernitz-Mellach

    Phone: +43 (0)50313-0

    Email: information@verbund.com

     

    VERBUND Innkraftwerke GmbH

    Werkstraße 1

    D-84513 Töging am Inn

    Phone: +49 (0) 8631 39-0

    Email: information@verbund.com

     

    VERBUND Services GmbH

    Am Hof 6a

    A-1010 Wien

    Phone: +43 (0)50313-0

    Email: information@verbund.com

     

    Contact details of the Data Protection Officer: 

    Email: datenschutz@verbund.com

     

    2. "Video Surveillance" Processing Operations

    2.1. What kind of personal data will we process?

    We will process the following personal data in the context of video surveillance:

    • Image data of the data subject(s)
    • Place of video recording
    • Time of video recording
    • Identity of the data subject(s), if identifiable based on the recording
    • Role of the data subject(s) (e.g. offender, victim, witness), if identifiable based on the recording

    2.2. What is our legal basis for processing personal data?

    We lawfully base our processing operations on Article 6 (1) (f) GDPR.

    2.3. Purposes for which we process data

    We process your data in the context of our video surveillance operations for the following purposes:

    • to protect our property and premises,
    • to fulfil our legal diligence obligations,
    • to prevent, curtail, and solve criminally relevant behaviour,
    • to meet requirements imposed by authorities in the context of the operations of facilities and power plants.

    2.4. Retention periods

    Except for live recordings, we keep your data for a maximum of 72 hours; we automatically erase data after that period has expired, unless proceedings are initiated that require longer retention periods. In such a case, we keep data throughout these proceedings and erase data subsequently.

    2.5. Data recipients

    In the event of proceedings, we will transfer your data to:

    • competent authorities and courts (to secure evidence in criminal cases), to policy authorities (for security purposes)
    • courts (to secure evidence in civil cases)
    • employees, victims, witnesses (in the context of the enforcement of claims)
    • insurance companies (only to settle insurance claims)
    • lawyers, courts, authorities, and other agencies for the enforcement of rights.

    We do not transfer data to recipients that use such data for their own purposes.

    3. Rights of the data subject

    The data subject has the right to obtain from the controller confirmation as to whether personal data relating to him or her will be processed; if this is the case, he or she shall have the right of access to such personal data and to the information specified in Art. 15 GDPR

    The data subject has the right to demand that the controller immediately correct any incorrect personal data concerning him or her and, if necessary, complete any incomplete personal data (Art. 16 GDPR).

    The data subject has the right to demand that the controller erase personal data relating to him or her immediately if one of the reasons specified in Art. 17 GDPR applies, e.g. if the data are no longer required for the purposes pursued (right to erasure).

    The data subject has the right to require the controller to restrict the processing if one of the conditions listed in Art. 18 GDPR is met, e.g. if the data subject has lodged an objection against the processing, for the duration of the controller’s examination.

    The data subject has the right to object at any time to the processing of personal data concerning him for reasons relating to his or her particular situation. The controller shall then no longer process the personal data unless he or she can prove compelling grounds for processing worthy of protection which outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims (Art. 21 GDPR).

    Without prejudice to any other administrative or judicial remedy, any data subject shall have the right to appeal to a supervisory authority if he or she considers that the processing of his or her personal data infringes the GDPR (Art. 77 GDPR). The data subject may exercise this right before a supervisory authority in the Member State of his or her place of residence, employment or presumed infringement. In Austria, the data protection authority has jurisdiction. In Bavaria, the Bavarian State Office is responsible for data protection supervision.

    Privacy Statement of VERBUND Solutions GmbH for the VERBUND Power Meter App

    VERBUND is committed to the protection of your personal data. We therefore comply with all applicable laws relating to the protection, lawful handling and the confidentiality of personal data, and the data security, including but not limited to the Austrian Data Protection Act, as amended (Datenschutzgesetz - DSG) and the General Data Protection Regulation ("GDPR"). We would therefore like to inform you which personal data we will process when you use our VERBUND Power Meter App (hereinafter "App").

    1. Name and address of the controller

    The controller of your personal data according to data protection laws is:

    VERBUND Solutions GmbH
    Europaplatz 2
    1150 Vienna
    Phone +43(0)50313 52251

    (hereinafter "VERBUND")

    You can email the Data Protection Officer at datenschutz@verbund.com.

    2. Data processing VERBUND Power Meter App

    2.1. What kind of personal data will we process?

    We will collect the following personal data when you use our VERBUND Power Meter App:

    • The date and time when you use the App
    • Data of your terminal device (device-ID)
    • User name and password of the VERBUND account ("VERBUND ID")
    • Energy and performance metrics of the VERBUND Power Meter ("Meter")
    • Additional information relating to the Meter: identifiers such as serial number of the Meter(s) and user-specific designations (e.g. Meter designation)

    2.2. Purposes for which we process data

    When you use the App, the Meter’s energy and performance metrics will be retrieved to be displayed to the user via the App. These measurement data are the energy and performance values transferred by the linked Meter(s). Pending de-installation of the App, the measurement data are cached locally on the App on a temporary basis for fast display. This is necessary for the App to show the right Meter and to visualise the right data, as appropriate.

    When you use the App, we will process the additional information on the Meter for correct display and for calculations in the App.

    The following tools are used via 3rd party integrations to maintain the functionality of the App and to enhance system reliability on a continuous basis:

    Firebase Crash Reporting

    In order to understand errors in the App and the types of terminal devices on which these errors occur, we use Firebase Crash Reporting to analyse error data. In the course of this process, Instance IDs and crash traces are transferred to Google Inc. which do not allow Google to identify the user.

    You can adjust your settings to deactivate this third-party application at any time. The App is fully functional even without that consent.

    Google Analytics for Firebase

    We use Google Analytics for Firebase to analyse your use of the App. We use these data to extend existing features to fit the demands of our customers, and to develop new and useful functions.

    The use of Google Analytics for Firebase requires the user’s consent; you will be asked to give that consent. You can adjust your settings to deactivate this third-party application at any time. The App is fully functional even without that consent.

    2.3. What is our legal basis for processing personal data?

    We lawfully process the data referred to in Section 2.1. according to Art. 6 (1) (b) GDPR for the performance of a contract. We process data exclusively on this legal basis in order to make available the App along with its functionality.

    We process data when you use the App on the basis of our legitimate interest according to Art. 6 (1) (f) GDPR, which consists in making our App user friendly, extending existing features that fit the demands of our customers, and protecting the App against errors.

    Data are lawfully processed using Google Analytics for Firebase according to Art. 6 (1) (a) GDPR. We therefore process data for that purpose only with your consent.

    2.4. Data recipients

    We transfer data to third parties only where necessary for the compliance with (pre)contractual or legal obligations, for the safeguarding of our legitimate interests or based on your consent. We are using IT service providers as processors according to GDPR; these may have access to personal data on our behalf and on our instruction. Processing operations are always carried out by a processor on the basis of a contract. Your data will not be transferred to third parties for their own purposes without your consent.

    3. Rights of the data subject

    3.1. Right to information and access of data

    You have the right to obtain information from us on all your data processed by VERBUND. You have the right to obtain information as to whether your personal data will be transferred to a third state or to an international organisation. You may demand information in this context on whether we have provided appropriate safeguards according to Art. 46 GDPR in connection with the transfer of your data.

    3.2. Right to rectification and right to restriction of processing

    You have the right to obtain the rectification of inaccurate data and the right to have incomplete data completed. Under certain circumstances, for example if the accuracy of data is contested, you have the right to obtain the restriction of processing; in this event, data may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

    3.3. Right to data portability

    You have the right to have VERBUND transmit to you or to a third party nominated by you, where technically feasible, a copy of your data in a structured, commonly used and machine readable format. Furthermore, you have the right to transmit those data to another controller without hindrance from the controller to which the data have been provided, where

    (1) the processing is based on consent pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) or on a contract pursuant to Art. 6 (1) (b) GDPR; and

    (2) the processing is carried out by automated means.

    In exercising this right to data portability, you have also the right to have the personal data transmitted directly from one controller to another, where technically feasible. This right shall not adversely affect the rights and freedoms of others.

    3.4. Right to erasure

    You have the right to obtain erasure of data under certain circumstances, if the data have been unlawfully processed.

    The so-called "right to be forgotten" does not apply to you, because VERBUND will not publish your personal data under any circumstances.

    If you have exercised the right to rectification, erasure or restriction of processing vis-à-vis VERBUND, we are obliged to communicate any rectification or erasure of data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.

    3.5. Right to object

    You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data which is based on Art. 6 (1) (e) or (f) GDPR.

    In this case, VERBUND will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

    3.6. Right to withdraw consent

    You have the right to withdraw your data privacy consent at any time. Even if you withdraw your consent, the lawfulness of processing operations carried out until you have withdrawn your consent shall not be affected.

    3.7. Supervisory authority

    Notwithstanding any other remedies, you may lodge a complaint with the national supervisory authority in your place of residence if you feel that your personal data were unlawfully processed. In Austria, this supervisory authority is the Data Protection Authority.

     

    As at: 17/7/2018

     

    It is important for VERBUND to protect your personal data and to explain to you where we get your data from and how we handle them.

    1. Name and address of the Data Controller

    Responsible for processing your data within the scope of the data processing activities covered by this statement are VERBUND AG, Am Hof 6a, 1010 Vienna and VERBUND Energy4Customers GmbH, Erdberger Lände 26A, 1030 Vienna (hereinafter “VERBUND”), contactable on tel.: +43 (0)800 210 210, email: service@verbund.at.

    The contact details of the joint data protection officer are as follows: datenschutz@verbund.com

    2. Data processing by processors

    Where service providers commissioned for subsequent data processing are involved (“processors” such as IT service providers, service providers for marketing services, licensed credit agencies and address publishers), they may also have access to personal data in accordance with our instructions. VERBUND works only with processors who provide sufficient guarantees that appropriate technical and organisational measures are carried out in such a way that processing is carried out in accordance with the requirements of the data protection laws. VERBUND uses processors outside the European Union only if an adequacy decision has been taken by the European Commission for the third country concerned or if we have agreed on appropriate guarantees or binding internal data protection regulations with the processor.

    3. Postal advertising

    3.1. Scope of processing and source of the data

    VERBUND uses the following personal data of parties with a potential interest in the products of VERBUND: Information on your person, such as gender, title, name, address, as well as socio-demographic and socio-economic information, such as age group, household size.

    These data are made available to VERBUND by authorised address publishers, namely by HEROLD Business Data GmbH, Guntramsdorfer Strasse 105, 2340 Mödling, or obtained via the company database AURELIA, Creditreform Wirtschaftsauskunftei Kubicki KG, Muthgasse 36-40 (BT4), 1190 Vienna.

    3.2. Legal basis of the processing of personal data

    The legal basis for the processing of the data mentioned under Section 3.1. is our legitimate interest in accordance with Art. 6 (1) (f) GDPR. Our legitimate interest lies in the fact that we are able to send general information and offers about ourselves and our products to interested parties and potential customers with the help of these personal data.

    3.3. Purpose of the data processing

    The personal data listed under Section 3.1. will be used by VERBUND for the purpose of direct marketing, in order to send you general information and offers regarding the products and services of VERBUND (electricity, gas and energy-related products such as photovoltaics or Smart Home) as well as future product innovations (such as, in particular, in the area of mobile communications, internet, TV, etc.) by post.

    3.4. Duration of storage

    We process your data in order to send you information and offers by post, and beyond that store them for a period of eight months. A longer storage period will apply only to the extent this is required to fully process your concerns and beyond that only until the end of the relevant limitation periods, statutory retention periods or any legal disputes.

    3.5. Data recipients 

    Your data will not be passed to any third parties for their own purposes without your consent.

    3.6. Objection and revocation of consent

    You may object at any time to the processing of these data for the purposes of direct marketing, which we base on our legitimate interest (see Section 4 below). In the event of your objection, we will process your name, title and address for legitimate interest only for the purpose of documentation and consideration of your objection. 

    4. Your rights

    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation and objection in respect of your data stored with us. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to us at datenschutz@verbund.com or to the supervisory authority.

    As at: 18/08/2021

     

    It is important for VERBUND to protect your personal data and to explain to you how we handle them.

     1. Name and address of the Data Controller

    The Data Controller responsible for the processing of your data under this data processing agreement is VERBUND AG, Am Hof 6a, 1010 Vienna, tel.: +43 (0)50313-0, email: information@verbund.com or another VERBUND company (“VERBUND”) identified as the organiser, namely VERBUND Energy4Customers GmbH, Erdberger Lände 26A, 1030 Vienna, VERBUND Green Power GmbH, Am 6a, 1010 Wien, VERBUND Energy4Business GmbH, Am Hof 6a, 1010 Vienna, VERBUND Energy4Future GmbH, Am Hof 6a, 1010 Vienna, VERBUND Hydro Power GmbH, Europaplatz 2, 1150 Vienna, VERBUND Wind Power Austria GmbH, Europaplatz 2, 1150 Vienna, VERBUND Tourismus GmbH, Europaplatz 2, 1150 Vienna, VERBUND Thermal Power GmbH & Co KG, Kraftwerkstraße 1, 8410 Fernitz-Mellach, VERBUND Energy4Business Germany GmbH, Sonnenstraße 17, 80331 Munich, die VERBUND Green Power Deutschland GmbH, Energie-Allee 1, 55286 Wörrstadt, die VERBUND Green Power Deutschland Photovoltaik GmbH, mit Sitz in Schönefeld (Brandenburg) und der Geschäftsanschrift Sonnenstraße 17, 80331 Munich, Grenzkraftwerke GmbH, Münchner Straße 48, 84359 Simbach am Inn, Innwerk AG, Schulstraße 2, 84533 Stammham and VERBUND Innkraftwerke GmbH, Werkstraße 1, 84513 Töging am Inn.


    The contact details of the data protection officer are as follows: datenschutz@verbund.com.
     
    2. Data processing “Registration for events of VERBUND”
    2.1. What kind of personal data will we process
    If you register for events of VERBUND, we will process information about your person such as gender, academic degree, name, address as well as your contact details such as telephone number and/or email address, and under certain circumstances about your company and your position as well as further event-related information.

     
    You provide the data on a voluntary basis; however, if you do not provide the data in the fields identified as mandatory, we will not be able to process your registration.

     
    2.2. What is our legal basis for processing personal data?
    The legal basis for the processing of data pursuant to Section 2.1. is Art. 6 (1) (a) GDPR and therefore your consent as well as Art. 6 (1) (b) GDPR and therefore the fulfilment of a contract.

     
    2.3. Purpose of the data processing
    The personal data disclosed as part of the registration will be processed for the purpose of processing the registration for the event you specify.

     
    2.4. Retention period
    Your application data will be stored for as long as is necessary for fulfilment of the purpose, and in addition only for as long as they have to be processed within the scope of statutory retention obligations.

     
    2.5. Data recipients
    The data will only be forwarded to third parties where required for the fulfilment of (pre-)contractual or statutory obligations, where justified for the maintenance of our legitimate interests, or where permitted within the scope of granted consent.

     
    The data may be sent to commissioned service providers for order processing (responsible for the organisation and execution of the event) or to companies pursuant to granted consent.

     
    3. Data processing “Image recordings (photos/videos)”
      
    3.1. What kind of personal data will we process?
    If image recordings are made at events of VERBUND, these will be stored and used.


    3.2. What is our legal basis for processing personal data?
    The legal basis is Art. 6 (1) (f) GDPR and therefore the legitimate interest.

     
    3.3. Purpose of the data processing
    Image recordings are processed for the purpose of documenting and presenting events, activities and happenings related to the work or tasks of VERBUND, if necessary made available to participants of events, and under certain circumstances stored in the VERBUND archive. Furthermore, the image recordings will be processed for internal purposes and for the purposes of the public relations and press work of VERBUND, sent to participants and published in printed and electronic media, in particular on social media platforms (Facebook, Twitter, YouTube, etc.).

     
    3.4. Retention period
    Your image recordings will be stored for as long as the purpose of documentation exists and no objections are made in respect of this processing.

     
    3.5. Data recipients
    The image data will only be forwarded to third parties where justified for the maintenance of our legitimate interests and moreover where permitted within the scope of the purpose of processing.

    The image recordings may be sent to commissioned service providers for order processing.

     
    4. Your rights
    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation and objection in respect of your data processed by us. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can submit a complaint to us at datenschutz@verbund.com or to the national supervisory authority where you live. In Austria, this supervisory authority is the Data Protection Authority.


    As at: 18/08/2021

     

    1. General information on the fan page, insights and cookies

    The VERBUND fan page is the Facebook company page set up by VERBUND AG, on which VERBUND presents itself and communicates with Facebook users or persons visiting the VERBUND fan page.
    The VERBUND fan page allows personal data to be collected independently of registration or login on Facebook. By having a fan page, Facebook makes available the "Insights Tool" ("Insights"). By using Insights, VERBUND receives anonymous statistical data from Facebook about the users of and visitors to the VERBUND fan page. Facebook stores cookies on the end devices of the users or visitors to the VERBUND fan page for this purpose. This information or data stored in the cookies is called up again during subsequent visits to the website and the terminal device can be recognised again in this way. The data stored in the cookies are received, recorded and processed by Facebook. Further information on Facebook's cookies can be found at https://www.facebook.com/policies/cookies/.  
    Although VERBUND only receives anonymous data with the help of the cookies placed by Facebook, the creation of these statistics is based on the prior processing of personal data. VERBUND is therefore involved in the decision on the means and purpose of processing the personal data of visitors to the VERBUND fan page ("Joint Responsibility").

    2. Name and address of the controllers

    With regard to processing of the data pursuant to Section 1, both Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") and VERBUND AG, Am Hof 6a, 1010 Vienna, Austria ("VERBUND") are to be regarded as Joint Controllers. This Joint Responsibility within the meaning of Art. 26 GDPR is contractually regulated. The contract is provided by Facebook and is available at https://www.facebook.com/legal/terms/page_controller_addendum.

    3. Data processing "VERBUND fan page"

    3.1.   What kind of personal data will we process?

    VERBUND only receives anonymous data from Facebook within the scope of Insights, but does not have access to the information or data stored in the cookies. This anonymised data includes in particular the following data categories: optionally broken down into "yesterday", "last 7 days" and "last 28 days":

    • Page activities
    • Page views
    • Page preview
    • Like information
    • Range
    • Recommendations
    • Contribution interactions
    • Videos
    • Page subscribers

    3.2.   What is our legal basis for the processing of personal data?

    We lawfully process the data according to Art. 6 (1) (f) GDPR and thus for the legitimate interest of VERBUND, which consists in an optimised company presentation as well as an improved possibility of marketing activities. When you register for Facebook, you also agree to the corresponding terms of use as well as data protection and cookie provisions of Facebook (Art. 6 (1) (a) GDPR). We would like to point out that VERBUND has no influence over the terms of use or the data protection and cookie provisions of Facebook.

    3.3.   Purposes for which we process data

    The purpose of processing the data is, on the one hand, to improve Facebook's advertising systems and, on the other hand, to enable VERBUND to better control and improve its marketing activities. By providing the data, VERBUND is able to gain knowledge of the profiles of VERBUND fan page visitors and in this way to respond even better to the interests of VERBUND fan page visitors. 

    3.4.   Retention periods
    The cookies placed by Facebook or the data stored in them are stored for up to two years after these cookies are placed or updated. However, cookies that have already been saved can be deleted at any time. In addition, the placing of cookies can be prevented by appropriate browser settings.

    3.5.   Data recipients

    Since VERBUND has no access to the data stored in the cookies, these cannot be passed on by VERBUND in personal form. Information on any recipients and on any transfer of data to a third country by Facebook can be found in the data policy at https://www.facebook.com/about/privacy/update and the cookie policy at https://www.facebook.com/policies/cookies/

    4. Your rights 

    With regard to the processing of the data, you have the right to information, correction, erasure, restriction, data portability, revocation and objection. 

    Due to Joint Responsibility, in particular the fact that only Facebook has access to personal data, please contact Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland directly or use the forms provided by Facebook at https://www.facebook.com/legal/terms/information_about_page_insights_data. 

    As a Facebook user, you have the option of using the settings for advertising preferences in your Facebook account to set the extent to which your user behaviour can be recorded when you visit the VERBUND fan page. Facebook also provides an objection form at https://www.facebook.com/help/contact/1994830130782319.

    In addition, you can also contact us or complain to us at datenschutz@verbund.com or to the national supervisory authority of your place of residence. In Austria, this supervisory authority is the Data Protection Authority.
        
    As at: 8/11/2018

    10. Privacy statement for taking minutes of meeting of VERBUND Hydro Power GmbH

    Privacy statement for taking minutes of meeting of VERBUND Hydro Power GmbH

    It is important for VERBUND Hydro Power GmbH to protect your personal data and to explain to you how we handle them.

    1. Name and address of the Data Controller

    Responsible for processing your data is VERBUND Hydro Power GmbH, Europaplatz 2, 1150 Vienna ("VERBUND", "we", "us").

    The contact details of the data protection officer are as follows: datenschutz@verbund.com.

    2. Processing in the context of “taking minutes of meeting”

    2.1.   What kind of personal data will we process?

    During communication via certain, clearly defined telephone numbers at VERBUND, the following personal data are processed: name, telephone number, contents of telephone calls.

    2.2.   What is our legal basis and purpose for processing personal data?

    The legal basis for the processing of the data and recording the meeting mentioned under point 2.1. is (i) Art. 6 (1) (b) GDPR provided that we have a contractual relationship with you and have declared this to be part of the contract or have agreed to perform the contract by telephone or (ii) our legitimate interest pursuant to Art. 6 (1) (f) GDPR. The recording of telephone calls relating to disaster control, disruptions, contract processing and service, which is in our interest, serves not only to preserve evidence (especially in the case of disaster reports) but in particular also to ensure the quality of sensitive processes and the necessary communication chains (cf. in particular the standard required by DIN EN 50518-2 or ÖVE/ÖNORM EN 50518-2). In this way, we can better understand (i) when we received which notification, (ii) what information we received, (iii) which steps we took on this basis and in which timeframe, and (iv) what was agreed. In this way, we can ensure for the long term that we ask you the right questions and provide you with sufficient support and information – whether in an emergency, in the professional handling of joint contractual relationships, or in service.

    2.3.   Retention period

    Your personal data will (i), if they represent contractual content, and depending on the legal situation, be stored for seven years (Austria: Art. 132 Federal Tax Code (BAO) and Art. 212 Corporate Code (UGB)) or ten years (Germany: Art. 238 in conjunction with Art. 257 (1) (4) Commercial Code (HGB) and Art. 14b VAT Act (UStG)), or (ii) in all other cases for a maximum of three years as evidence in the event of claims for damages (see Art. 1489 General Civil Code (ABGB) and Arts. 195 et seq. Civil Code (BGB)). If necessary, your data will be stored only for as long as court or administrative proceedings are pending, which may require a longer storage period. In such an event, the data will be stored for the duration of the proceedings and then deleted.

    2.4.   Data recipients 

    The data will never be passed to third parties. If courts or authorities demand disclosure in pending proceedings, the data will be disclosed only if they can provide proof of a sufficient legal basis.

    3. Your rights

    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation of a granted consent and objection in respect of your data processed by us. To exercise these rights, please write to us at datenschutz@verbund.com. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can submit a complaint to the national supervisory authority where you live. 

    As at 2019/05/15
    Privacy statement for taking minutes of meeting of VERBUND Innkraftwerke GmbH

    It is important for VERBUND Innkraftwerke GmbH to protect your personal data and to explain to you how we handle them.

    1. Name and address of the Data Controller

    Responsible for processing your data is VERBUND Innkraftwerke GmbH, D-84513 Töging am Inn, Werkstraße 1, ("VERBUND", "we", "us").

    The contact details of the data protection officer are as follows: datenschutz@verbund.com.

    2. Processing in the context of “taking minutes of meeting”

    2.1.   What kind of personal data will we process?

    During communication via certain, clearly defined telephone numbers at VERBUND, the following personal data are processed: name, telephone number, contents of telephone calls.

    2.2.   What is our legal basis and purpose for processing personal data?

    The legal basis for the processing of the data and recording the meeting mentioned under point 2.1. is (i) Art. 6 (1) (b) GDPR provided that we have a contractual relationship with you and have declared this to be part of the contract or have agreed to perform the contract by telephone or (ii) our legitimate interest pursuant to Art. 6 (1) (f) GDPR. The recording of telephone calls relating to disaster control, disruptions, contract processing and service, which is in our interest, serves not only to preserve evidence (especially in the case of disaster reports) but in particular also to ensure the quality of sensitive processes and the necessary communication chains (cf. in particular the standard required by DIN EN 50518-2 or ÖVE/ÖNORM EN 50518-2). In this way, we can better understand (i) when we received which notification, (ii) what information we received, (iii) which steps we took on this basis and in which timeframe, and (iv) what was agreed. In this way, we can ensure for the long term that we ask you the right questions and provide you with sufficient support and information – whether in an emergency, in the professional handling of joint contractual relationships, or in service.

    2.3.   Retention period

    Your personal data will (i), if they represent contractual content, and depending on the legal situation, be stored for seven years (Austria: Art. 132 Federal Tax Code (BAO) and Art. 212 Corporate Code (UGB)) or ten years (Germany: Art. 238 in conjunction with Art. 257 (1) (4) Commercial Code (HGB) and Art. 14b VAT Act (UStG)), or (ii) in all other cases for a maximum of three years as evidence in the event of claims for damages (see Art. 1489 General Civil Code (ABGB) and Arts. 195 et seq. Civil Code (BGB)). If necessary, your data will be stored only for as long as court or administrative proceedings are pending, which may require a longer storage period. In such an event, the data will be stored for the duration of the proceedings and then deleted.

    2.4.   Data recipients 

    The data will never be passed to third parties. If courts or authorities demand disclosure in pending proceedings, the data will be disclosed only if they can provide proof of a sufficient legal basis.

    3. Your rights

    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation of a granted consent and objection in respect of your data processed by us. To exercise these rights, please write to us at datenschutz@verbund.com. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can submit a complaint to the national supervisory authority where you live. 

    As at 2019/05/15

    Privacy statement for taking minutes of meeting of Grenzkraftwerke GmbH

    It is important for Grenzkraftwerke GmbH to protect your personal data and to explain to you how we handle them.

    1. Name and address of the Data Controller
    Responsible for processing your data is Grenzkraftwerke GmbH, D-84359 Simbach am Inn, Münchner Strasse 48, ("VERBUND", "we", "us").

    The contact details of the data protection officer are as follows: datenschutz@verbund.com..

    2. Processing in the context of “taking minutes of meeting”
    2.1.   What kind of personal data will we process?
    During communication via certain, clearly defined telephone numbers at VERBUND, the following personal data are processed: name, telephone number, contents of telephone calls.

    2.2.   What is our legal basis and purpose for processing personal data?
    The legal basis for the processing of the data and recording the meeting mentioned under point 2.1. is (i) Art. 6 (1) (b) GDPR provided that we have a contractual relationship with you and have declared this to be part of the contract or have agreed to perform the contract by telephone or (ii) our legitimate interest pursuant to Art. 6 (1) (f) GDPR. The recording of telephone calls relating to disaster control, disruptions, contract processing and service, which is in our interest, serves not only to preserve evidence (especially in the case of disaster reports) but in particular also to ensure the quality of sensitive processes and the necessary communication chains (cf. in particular the standard required by DIN EN 50518-2 or ÖVE/ÖNORM EN 50518-2). In this way, we can better understand (i) when we received which notification, (ii) what information we received, (iii) which steps we took on this basis and in which timeframe, and (iv) what was agreed. In this way, we can ensure for the long term that we ask you the right questions and provide you with sufficient support and information – whether in an emergency, in the professional handling of joint contractual relationships, or in service.

    2.3.   Retention period
    Your personal data will (i), if they represent contractual content, and depending on the legal situation, be stored for seven years (Austria: Art. 132 Federal Tax Code (BAO) and Art. 212 Corporate Code (UGB)) or ten years (Germany: Art. 238 in conjunction with Art. 257 (1) (4) Commercial Code (HGB) and Art. 14b VAT Act (UStG)), or (ii) in all other cases for a maximum of three years as evidence in the event of claims for damages (see Art. 1489 General Civil Code (ABGB) and Arts. 195 et seq. Civil Code (BGB)). If necessary, your data will be stored only for as long as court or administrative proceedings are pending, which may require a longer storage period. In such an event, the data will be stored for the duration of the proceedings and then deleted.

    2.4.   Data recipients 
    The data will never be passed to third parties. If courts or authorities demand disclosure in pending proceedings, the data will be disclosed only if they can provide proof of a sufficient legal basis.

    3. Your rights
    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation of a granted consent and objection in respect of your data processed by us. To exercise these rights, please write to us at datenschutz@verbund.com. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can submit a complaint to the national supervisory authority where you live. 

    As at 2019/05/15

     

    General privacy statement for contractual and business partners and other third parties

    It is important for VERBUND to protect your personal data and for us to explain to you how we handle them.

    We process the personal details of (i) persons or companies with which VERBUND enters into contact, manages contacts and/or contractual or business relationships, and of (ii) e.g. partners in companies, company bodies, managing directors or other employees of the contractual or business partners within the scope of existing or incipient contractual and business relationships.

    In doing so, we always comply with the applicable legal regulations for the protection, lawful handling and secrecy of personal data as well as data security.

    1. Name and contact details of the data controller
    Responsible for the processing of your data within the scope of data processing at VERBUND is the respective VERBUND group company indicated as the contractual partner (“VERBUND”, “we”, “us”), namely:

    VERBUND AG, Am Hof 6a, 1010 Vienna,

    VERBUND Finanzierungsservice GmbH, Am Hof 6a, 1010 Vienna,

    VERBUND Hydro Power GmbH, Europaplatz 2, 1150 Vienna,

    VERBUND Innkraftwerke GmbH, Werkstraße 1, 84513 Töging am Inn,

    VERBUND Energy4Business Germany GmbH, Sonnenstraße 17, 80331 Munich,

    VERBUND Services GmbH, Am Hof 6a, 1010 Vienna,

    VERBUND Green Power GmbH, Am Hof 6a, 1010 Wien,

    VERBUND Energy4Flex GmbH, Am Hof 6a, 1010 Wien,

    VERBUND Energy4Customers GmbH, Erdberger Lände 26A, 1030 Wien,

    VERBUND Thermal Power GmbH & Co KG, Kraftwerkstraße 1, 8410 Fernitz-Mellach,

    VERBUND Tourismus GmbH, Europaplatz 2, 1150 Vienna,

    VERBUND Energy4Business GmbH, Am Hof 6a, 1010 Vienna,

    VERBUND Energy4Future GmbH, Am Hof 6a, 1010 Wien,

    VERBUND Trading Romania S.R.L., Unimed Center, 8th Tudor Arghezi street, 7th floor, 2nd district, 020945, Bucharest

    VERBUND Wind Power Austria GmbH, Europaplatz 2, 1150 Vienna,

    VERBUND Wind Power Romania S.R.L., Unimed Center, 8th Tudor Arghezi street, 7th floor, 2nd district, 020945, Bucharest

    Donaukraftwerk Jochenstein Aktiengesellschaft, Innstraße 121, 94036 Passau,

    Grenzkraftwerke GmbH, Münchner Straße 48, 84359 Simbach am Inn,

    Innwerk AG, Schulstraße 2, 84533 Stammham,

    Lestin & Co. Tauch-, Bergungs- und Sprengunternehmen GmbH, Nikolsdorfer Gasse 3, 1050 Vienna,

    Österreichisch-Bayrische Kraftwerke AG, Münchner Straße 48, 84359 Simbach am Inn,

    VERBUND Green Power Deutschland GmbH, Energie-Allee 1, 55286 Wörrstadt,

    VERBUND Green Power Deutschland Photovoltaik GmbH, mit Sitz in Schönefeld (Brandenburg) und der Geschäftsanschrift Sonnenstraße 17, 80331 München,

    VERBUND Green Power Hunsrück GmbH & Co. KG Energie-Allee 1, 55286 Wörrstadt,

    Infrastruktur Bischheim GmbH & Co. KG, Energie-Allee, 55286 Wörrstadt,

    Infrastruktur Oberheimbach I GmbH & Co. KG, Energie-Allee, 55286 Wörrstadt.

    The contact details of the data protection officer are as follows: datenschutz@verbund.com.

    2. How are data collected and which data are processed?
    Data collected from the data subject (information according to Art. 13 GDPR):
     We process those personal details that we receive or collect from you or your contact person when making contact, managing contacts, initiating businesses or during a business relationship. 

    Data collected from other sources (information according to Art. 14 GDPR):
     We also process data that we lawfully receive as necessary from credit agencies or financial services institutes in the course of checking your creditworthiness or integrity from directory publishers and direct marketing companies, as well as from publicly accessible sources (e.g. websites, company register, commercial register, land register, business reports, media). 

    The following data are processed:
     In particular, the processed personal data may, depending on the nature of your business or contractual relationship with VERBUND, include: company name, address, company register number, tax number, VAT number, industry, title, gender, first name, last name, address, email address, phone number, as well as any function/position and date of birth, nature of the interest or details about your concerns, payment modalities, bank details, invoice details, if necessary the contract or customer number, contract or order data (e.g. contract term, sales data, volumes), documentation data (e.g. meeting notes, correspondence such as emails), any creditworthiness and integrity data, advertising data, as well as any other data voluntarily provided or collected when making contact or managing contacts and/or within the scope of a (contractual) relationship or data for the fulfilment of statutory requirements.

    If, within the scope of a contractual relationship, you are listed in a confidentiality section of the insider directory of VERBUND, the start and end (date/time) of your belonging to and the reason for inclusion in the confidentiality section will also be processed. Should you, within the scope of your activity for VERBUND, gain access to insider information about VERBUND, you will be added to the relevant insider list in accordance with the provisions of the EU Market Abuse Regulation and will be legally required to also disclose to us your birth names and your private contact details (telephone number, residential address). This insider list must be sent by us to the Financial Market Authority on request. 

    3. For what purposes and on what legal basis will your data be processed?
    We will process your personal data for the following purposes and on the basis of the following legal grounds:

    3.1.   Art. 6 (1) (b) GDPR

     The processing of your data is required for the fulfilment of a contract entered into with you or for the performance of pre-contractual measures. The purposes of the data processing depend on the specific request/inquiry or on the contract entered into with you and mainly include the

    Processing of your request/inquiry
    Initiation of the contract
    Processing and administration of the contract
    Execution of the contract.
    The data you provide are necessary to fulfil the contract or implement pre-contractual measures. Without these data, we cannot enter into the contract with you or process your request/inquiry.

    3.2.   Art. 6 (1) (a) GDPR

    If you have given us consent to process your personal data, this processing will only take place for the purposes set forth in the declaration of consent and to the extent indicated therein.

    Your granted consent may be revoked free of charge at any time with effect for the future. Even if you withdraw your consent, the lawfulness of processing operations carried out until you have withdrawn your consent shall not be affected.

    3.3.   Art. 6 (1) (f) GDPR

    The processing is necessary for the protection of the legitimate interests of VERBUND or a third party. This is the case especially for the following purposes:

    Creditworthiness or integrity check before entering into a contract as well as during an ongoing contractual relationship, in order to obtain information your creditworthiness and integrity
    Contractual partner suitability, auditing, assessment before contract commencement, in order to establish whether they are best suited for the service to be provided
    Performance valuation and quality management during an ongoing contractual relationship with the goal of achieving the best performance for VERBUND
    Inclusion in and managing databases on the basis of internal VERBUND regulations in the sense of financial market compliance and corruption prevention, occupational safety and/or other internal safety provision, in order to be able to take account of internal precautions/provisions.
    Data administration incl. all related activities, in particular for the purpose of making contact and communicating
    Customer satisfaction analyses and stakeholder support
    Direct marketing, in order to be able to offer you information about products and services of VERBUND. You can refuse the data processing of direct marketing under the provisions of Art. 21 GDPR.  

    3.4.   Art. 6 (1) (c) GDPR

    The processing of personal data may be necessary in order to fulfil various statutory obligations.

    In particular, personal data will be processed for the fulfilment of the following legal obligations:

    Preparation of the annual financial statements
    Ongoing tax and tax-related obligations
    Audits of accounts
    in accordance with stock exchange legislation and the provisions of the Market Abuse Regulation in the sense of financial market compliance (this covers the personal data of persons who have access to insider information on an ad-hoc basis or in the context of projects and who are to be added to the insider list)
    Specifications in terms of occupational safety, etc.

    4. How long will your data be stored?
    The data will be processed for as long as it takes to complete the respective purpose and then erased, unless the data are needed beyond the statutory storage obligations (e.g. those according to Art. 212 Corporate Code (UGB) or Art. 124 et seq. Federal Tax Code (BAO) or other statutory provisions), or for as long as claims arising from the (contractual) relationship can be asserted or this can be justified to protect our legitimate interests. The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed.


    5. To whom will your data be disclosed?
    Your personal data will only be forwarded to third parties where required for the fulfilment of (pre-)contractual or statutory obligations, where justified for the maintenance of our legitimate interests, or where permitted within the scope of granted consent.

    Your data will be disclosed to the following recipients: 

    Companies or other third parties within the scope of (pre-contractual) contract fulfilment, of the legitimate interest or in accordance with granted consent
    Instructed service providers for order processing (e.g. service providers for payment processing, scanning and printing service providers, IT services)
    Courts, authorities and public bodies
    In all cases in which we forward your data to recipients inside and outside of our company, we will always ensure that this is done only on the basis of legal grounds and in a way which ensures that your data will continue to be protected. 

    6. Your rights
    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation of a granted consent and objection in respect of your data processed by VERBUND. To exercise these rights, please contact datenschutz@verbund.com. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can submit a complaint to the national supervisory authority where you live. In Austria, this supervisory authority is the Data Protection Authority.

     
    Last update: 18/08/2021

     
    It is important for VERBUND to protect your personal data and for us to explain to you how we handle them.

    1. Name and contact details of the data controller

    Responsible for the processing of your data within the scope of the following data processing is the respective indicated VERBUND group company (“VERBUND”, “we”, “us”), namely:
    VERBUND AG, Am Hof 6a, 1010 Wien,
    VERBUND Hydro Power GmbH, Europaplatz 2, 1150 Wien,
    VERBUND Energy4Business GmbH, Am Hof 6a, 1010 Wien,
    VERBUND Energy4Future GmbH, Am Hof 6a, 1010 Wien,
    VERBUND Energy4Flex GmbH, Am Hof 6a, 1010 Wien,
    VERBUND Services GmbH, Am Hof 6a, 1010 Wien,
    VERBUND Green Power GmbH, Am Hof 6a, 1010 Wien,
    VERBUND Tourismus GmbH, Europaplatz 2, 1150 Wien,
    VERBUND Thermal Power GmbH & Co KG, Kraftwerkstraße 1, 8410 Fernitz-Mellach,
    VERBUND Wind Power Austria GmbH, Europaplatz 2, 1150 Wien,
    VERBUND Energy4Business Germany GmbH, Sonnenstraße 17, 80331 München,
    VERBUND Innkraftwerke GmbH, Werkstraße 1, 84513 Töging am Inn,
    Grenzkraftwerke GmbH, Münchner Straße 48, 84359 Simbach am Inn,
    Donaukraftwerk Jochenstein Aktiengesellschaft, Innstraße 121, 94036 Passau,
    Österreichisch-Bayrische Kraftwerke AG, Münchner Straße 48, 84359 Simbach am Inn,
    Innwerk AG, Schulstraße 2, 84533 Stammham,
    VERBUND Green Power Deutschland GmbH, Energie-Allee 1, 55286 Wörrstadt,
    VERBUND Green Power Deutschland Photovoltaik GmbH, mit Sitz in Schönefeld (Brandenburg) und der Geschäftsanschrift Sonnenstraße 17, 80331 München,
    VERBUND Green Power Hunsrück GmbH & Co. KG Energie-Allee 1, 55286 Wörrstadt,
    Infrastruktur Bischheim GmbH & Co. KG, Energie-Allee, 55286 Wörrstadt,
    Infrastruktur Oberheimbach I GmbH & Co. KG, Energie-Allee, 55286 Wörrstadt.


    The contact details of the data protection officer are: Email: datenschutz@verbund.com

    2. Processing in the context of “newsletter/information by email”

    2.1.   What kind of personal data will we process?
    If you subscribe to a newsletter of VERBUND or request VERBUND to send information by email, we will process the following data: information about your person such as gender, title, name, email address, as well as information about your company and position and, if necessary, other data specific to the enquiry.
    The provision of these data by you is voluntary. However, if you do not provide the data, it will not be possible to send any newsletters or information to you by email.

    2.2.   What is our legal basis and purpose for processing personal data?
    The legal basis for the processing of data pursuant to point 2.1. is Art. 6 (1) (a) GDPR and therefore your consent to receive the newsletter or information by email.

    You have the right to withdraw your consent at any time without giving reason and with effect for the future by sending an email without incurring further costs to the data controller named in the declaration of consent and to datenschutz@verbund.com.

    The personal data listed under point 2.1 will be processed by VERBUND for the respective purpose defined in the declaration of consent, such as, for example, the purpose to send information about activities, products, offers and services, competitions or events of VERBUND, to send invitations to events organised by VERBUND, and to send VERBUND publications and/or about other VERBUND-related topics, or about surveys on the satisfaction with services and offers of VERBUND. 

    2.3.   Retention period
    Your data will be processed for as long as you continue to receive the newsletter/information by email, and for as long as you have granted us your consent for the purpose in question.
    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.

    2.4.   Data recipients
    The data will be forwarded to third parties only where required for the fulfilment of (pre-)contractual or statutory obligations, or where permitted within the scope of your granted consent.

    The data may be sent to commissioned service providers for order processing.

    3. Processing in the context of “participating in surveys”

    3.1.   What kind of personal data will we process?
    If you participate in a survey of VERBUND (online, verbal or in writing), we will process, in particular, the following data: information about your person such as gender, title, name, email address, as well as information about your company and position, IP address (online), and other data or answers/comments voluntarily provided by you within the context of the survey. 

    The provision of these data by you is voluntary. However, if you do not provide these data you will not be able to participate in the survey.

    3.2.   What is our legal basis and purpose for processing personal data?
    The legal basis for the processing of data pursuant to point 3.1. is Art. 6 (1) (a) GDPR and therefore your consent.

    You have the right to withdraw your consent at any time without giving reason and with effect for the future by sending an email without incurring further costs to the data controller named in the declaration of consent and to datenschutz@verbund.com.

    The personal data listed under point 3.1. are processed by VERBUND depending on the purpose of the survey stipulated in the respective declaration of consent. 

    3.3. Retention period
    Your data will be stored for the duration of the survey and beyond that for a period of six months. If you have given your consent to participate in another survey, your data will be stored until you withdraw your consent.

    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.

    3.4.   Data recipients
    The data will be passed to third parties only if you have given us your consent to do so.

    The data may be sent to commissioned service providers for order processing.

    4.   Processing in the context of “competitions”

    4.1.   What kind of personal data will we process?
    We process the following data for the participation in competitions: information about your person such as gender, title, name, address, as well as your contact details such as telephone number and/or email address, as well as, if necessary, information related to the competition.

    The provision of these data by you is voluntary. If you do not provide these data, you will not able to participate in the competition.

    4.2.   What is our legal basis and purpose for processing personal data?
    The legal basis for the processing of these data is Art. 6 (1) (b) GDPR and therefore the processing for the fulfilment of a contract or pre-contractual measures. The storage and processing of the data is required in order to hold the competition and to inform you about any prizes. 

    The further legal basis for the processing of your data for competitions is our legitimate interest pursuant to Art. 6 (1) (f) GDPR, which consists of processing the competition for you in the best way possible, making contact with you about the competition and basing our marketing strategy on this.

    Should your data be published in the event of a win, we will obtain your consent in this regard pursuant to Art. 6 (1) (a) GDPR.
    The personal data listed under point 4.1. will be processed by VERBUND for the purpose of holding the competition and providing information about any prizes. 

    4.3.   Retention period
    We process your data for as long as is necessary for holding the competition and will delete them immediately after the end of the competition, unless the data also have to be processed in accordance with statutory retention obligations.
    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.

    4.4.   Data recipients
    The data will be forwarded to third parties only where required for the fulfilment of (pre-)contractual or statutory obligations, where justified for the maintenance of our legitimate interests, or where permitted within the scope of granted consent.
    The data may be sent to commissioned service providers for order processing.

    5. Data processing in the context of “making contact/enquiries”

    5.1.   What kind of personal data will we process?
    When you make contact with VERBUND and request information or make enquiries, the following data provided by you, depending on the matter in question, will be processed (this depends on the chosen manner of making contact (online, email, phone) and the nature of your enquiry): information about your person such as qualification, title, name, address, contact information such as email address, phone number, type of interest or information about your enquiry, and any other data collected or indicated as necessary when making contact/inquiries, depending on the nature of your enquiry. 

    The provision of these data by you is voluntary. If you do not provide these data for the handling of your enquiry, VERBUND will not be able to process your enquiry accordingly.

    5.2.   What is our legal basis and purpose for processing personal data?
    The legal basis for the processing of the data mentioned under point 5.1. is our legitimate interest in accordance with Art. 6 (1) (f) GDPR. If the reason for the enquiry/making contact is to conclude a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR.
    The personal data listed under point 5.1. will be processed for the purpose of making contact and providing information or handling your inquiry. 

    5.3.   Retention period
    We retain your data in order to handle your enquiry and beyond that for a period of three months. A longer storage period will apply only to the extent this is required to fully process your concerns and beyond that only until the end of the relevant limitation periods, statutory retention periods or any legal disputes.
    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.
     
    5.4.   Data recipients
    The data will be forwarded to third parties only where required for the fulfilment of (pre-)contractual or statutory obligations, or where justified for the maintenance of our legitimate interests.

    The data may be sent to commissioned service providers for order processing.

    6. Your rights

    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation of a granted consent and objection in respect of your data processed by us. To exercise these rights, please write to us at datenschutz@verbund.com. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can submit a complaint to the national supervisory authority where you live. In Austria, this supervisory authority is the Data Protection Authority.


    Last update: 2021/18/08

    It is important for VERBUND Tourismus GmbH to protect your personal data and to explain to you how we handle them. This privacy statement contains the main data processing activities of VERBUND Tourismus GmbH.

    1. Name and address of the Data Controller

    Responsible for processing your data is VERBUND Tourismus GmbH, Europaplatz 2, 1150 Vienna (“VERBUND”, “we”, “us”), reachable on tel: +43 (0)50 313-23 201, email: tourismus@verbund.com.

    The contact details of the data protection officer are as follows: email: datenschutz@verbund.com.

    2. Data processing “Voucher ordering and processing”

    2.1.   What kind of personal data will we process?

    In the course of ordering and processing your voucher, the following data will be collected: first name, last name, address, email address, phone number, voucher code, issue date, voucher value, bank details.

    2.2.   Legal basis and purpose of the data processing

    The legal basis for the processing of data is Art. 6 (1) (b) GDPR and therefore the processing for the fulfilment of a contract. The data are processed by VERBUND for the purpose of ordering the voucher and for the further processing of the contract (conclusion of the contract, sending and redeeming the voucher, billing, etc.).

    The provision of contact data by you is voluntary; however, if you do not provide these data, VERBUND will not be able to process your voucher order accordingly or send you a voucher.

    2.3.   Retention period

    We process your data for as long as it is necessary to do so for processing the order and contract and beyond, and to the extent that statutory retention periods exist or warranty and limitation periods are still in force. 

    2.4.   Data recipients

    In order to process the personal data, we use service providers (e.g. IT service providers) which, in accordance with our orders and instructions, may under certain circumstances also have access to personal data in order to be able to render the commissioned services.
    Your data will not be passed to any third parties for their own purposes without your consent.

    3.    Data processing in the context of “making contact/enquiries”

    3.1.   What kind of personal data will we process?

    When you make contact with VERBUND and request information or make inquiries, the following data provided by you, depending on the matter in question, will be processed (this depends on the chosen manner of making contact (online, email, phone) and the nature of your enquiry): information about your person such as qualification, title, name, address, contact information such as email address, phone number, type of interest or information about your enquiry, and any other data collected or indicated as necessary when making contact/inquiries, depending on the nature of your enquiry. 

    The provision of these data by you is voluntary. If you do not provide these data for the handling of your enquiry, VERBUND will not be able to process your enquiry accordingly.

    3.2.   What is our legal basis and purpose for processing personal data?

    The legal basis for the processing of these data is our legitimate interest pursuant to Art. 6 (1) (f) GDPR. If the reason for the enquiry/making contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR. 

    The personal data provided by you will be processed for the purpose of making contact and providing information or handling your inquiry. 

    3.3.   Retention period

    We retain your data in order to handle your enquiry and beyond that for a period of three months. A longer retention period will apply only to the extent this is required to fully process your concerns and beyond that only until the end of the relevant limitation periods, statutory retention periods or any legal disputes.

    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.

    3.4.   Data recipients

    The data will be forwarded to third parties only where required for the fulfilment of (pre-)contractual or statutory obligations, or where justified for the maintenance of our legitimate interests.

    The data may be sent to commissioned service providers for order processing.

    4.Data processing “Conclusion and processing of contracts regarding services/offers of VERBUND”

    4.1.   What kind of personal data will we process?

    If you conclude a contract with VERBUND for specific services or offers (e.g. bookings of certain packages, group offers, seminar rooms, etc.), we will process in particular the following personal data from you that you provided to us when concluding the respective contract or that are collected from you during the course of ongoing contract fulfilment: title, gender, first name, last name, address, email address, phone number, invoice address, invoice data, payment method, product or type of service, date or duration of utilisation of the service, and any other data provided, such as, for example, special requests or wishes. For company bookings, the following data in particular will additionally be processed: contact data of the person making the booking (name, phone number, email address), name and address of the company.

    The provision of data by you is voluntary; however, if you do not provide these data, VERBUND will not be able to process your booking or the contract accordingly.

    4.2.   What is our legal basis and purpose for processing personal data?

    The legal basis for the processing of data pursuant to point 4.1. is Art. 6 (1) (b) GDPR and therefore the processing for the fulfilment of a contract.

    The data are processed by VERBUND for the purpose of making bookings/concluding contracts and for the further processing of the contract/administration of the booking, customer service, communicating with you and for billing purposes.

    4.3.   Retention period

    We process your data for as long as it is necessary to do so for processing the contract and beyond, and to the extent that statutory storage periods exist or warranty and limitation periods are still in force. 

    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.

    4.4.   Data recipients

    In order to process the personal data, we use service providers (e.g. IT service providers) which, in accordance with our orders and instructions, may under certain circumstances also have access to personal data in order to be able to render the commissioned services. In fulfilment of statutory obligations, we also pass your data to recipients outside the company (e.g. authorities, municipalities, financial authorities, etc.). 

    5.   Data processing “Newsletter/information by email”

    5.1.   What kind of personal data will we process?

    If you subscribe to a newsletter of VERBUND or request information from VERBUND by email, we will process, in particular, the following data: information about your person such as gender, title, name, email address, as well as information about your company and position and, if necessary, other data specific to the inquiry.

    The provision of these data by you is voluntary. However, if you do not provide the data, it will not be possible to send any newsletters or information to you by email.

    5.2.   What is our legal basis and purpose for processing personal data?

    The legal basis for the processing of data pursuant to point 5.1. is Art. 6 (1) (a) GDPR and therefore your consent to receive the newsletter or information by email.

    You have the right to withdraw your consent at any time without giving reason and with effect for the future by sending an email to tourismus@verbund.com.

    Your data will be processed by VERBUND for the purpose defined in the declaration of consent, such as, for example, the purpose to send information about activities, offers and services, contests or events of VERBUND, and to send invitations to events organised by VERBUND. 

    5.3.   Retention period

    Your data will be processed for as long as you continue to receive the newsletter/information by email, and for as long as you have granted us your consent for the purpose in question.

    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.

    5.4.   Data recipients

    The data will only be forwarded to third parties where required for the fulfilment of (pre-)contractual or statutory obligations, or where permitted within the scope of your granted consent.

    The data may be sent to commissioned service providers for order processing.

    6.   Data processing “Webfotopoint and E-Card Sending”

    6.1.   What kind of personal data will we process?

    If you have taken a selfie (photo) at certain VERBUND excursion destinations using a photo system provided by VERBUND, this may subsequently be accessed on the VERBUND website www.verbund.com/tourismus, publicly viewed and sent by email (eCard). 
    The following data will be processed: photos, and the email address provided by you (for sending the eCard). These data are provided by you voluntarily.

    If you have also consented to the sending of a newsletter, the data provided by you in this regard (name and email address) will be processed for this purpose (see point 5).

    6.2.   What is our legal basis and purpose for processing personal data?

    The legal basis for the processing of your data is your consent pursuant to Art. 6 (1) (a) GDPR. 

    You may withdraw your consent at any time with effect for the future and without giving reason by sending an email to tourismus@verbund.com.

    6.3.   Retention period

    The photos will be stored by us for a period of 12 months and then deleted, unless you have previously withdrawn your consent. Your email address will be used to send the eCard and then deleted. 

    The option exists to render the data anonymous instead of erasing them. In this case, any personal reference will be irretrievably removed, which shall also remove any obligation to erase the data under data protection law.

    6.4.   Data recipients

    In order to process the personal data, we use service providers (e.g. IT service providers) which, in accordance with our orders and instructions, may under certain circumstances also have access to personal data in order to be able to render the commissioned services. 

    7. Your rights

    In principle, you have the right to information, correction, erasure, restriction, data portability, revocation of a granted consent and objection in respect of your data processed by VERBUND. To exercise these rights, please contact datenschutz@verbund.com. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can submit a complaint to the national supervisory authority where you live. In Austria, this supervisory authority is the Data Protection Authority.


    Last update: 2020/06/16